{"id":3359964,"url":"https://alion.io/job/murex-it-technical-support-2","title":"IT Technical Support","company":{"id":52943,"name":"Murex","domain":"murex.com","url":"https://alion.io/company/murex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0.091,"time_to_fill_p50_days":38,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T20:58:34Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T19:21:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.\nOperating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.\nJoin Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.\nRole overview\nAs an experienced IT technician, you will independently support Murex users, resolve technical incidents and contribute to workplace technology projects. You will collaborate with specialist IT teams and vendors to provide secure, reliable services within agreed service levels.\nYour responsibilities\nDiagnose and resolve incidents and service requests independently.\nInstall, configure and support Windows 11 workstations, laptops, mobile devices, Microsoft 365 and peripherals.\nSupport Intune and Configuration Manager/SCCM co-managed devices, including enrolment, compliance and policy remediation.\nTroubleshoot identity and endpoint-security technologies, including Active Directory, Entra ID, Windows Hello for Business, passkeys, Microsoft Authenticator, BitLocker\nSupport remote-access solutions, including GlobalProtect, Citrix and VPN solutions.\nConfigure and troubleshoot Microsoft Teams Meeting room equipment.\nCoordinate complex cases with specialist teams and vendors, contributing to root-cause analysis and incident prevention.\nCreate and maintain procedures, knowledge articles and operational documentation.\nShare knowledge and assist less-experienced technicians when required.\nContribute to workstation migrations, operating-system upgrades and security deployments-from testing and pilot phases through rollout and post-deployment support.\nTrack assigned project activities, risks and user impacts, and communicate progress to relevant stakeholders.\nParticipate in scheduled support-shift coverage.\nYour profile\n3 to 5 years of relevant experience in end-user, workstation or ServiceDesk support.\nStrong troubleshooting skills across Windows 11, Microsoft 365, hardware and peripherals.\nPractical knowledge of Intune, Configuration Manager/SCCM, endpoint compliance, Active Directory and Entra ID.\nFamiliarity with Windows Hello for Business, passkeys, BitLocker, Windows LAPS and remote-access technologies.\nExperience with an ITSM platform such as ServiceNow.\nExperience contributing to endpoint, workplace or security projects, including testing, deployment and post-deployment support.\nAbility to manage incidents and project tasks independently, balancing priorities and deadlines.\nStrong analytical, documentation, coordination and communication skills.\nFluency in French is mandatory.\n A good professional level of English is required for documentation and communication with international teams and vendors.\nAn IT degree or equivalent practical experience","description_format":"text","description_chars":3055,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","RegTech, AML & 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