{"id":3267591,"url":"https://alion.io/job/murex-it-technical-support","title":"IT Technical Support","company":{"id":52943,"name":"Murex","domain":"murex.com","url":"https://alion.io/company/murex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0.091,"time_to_fill_p50_days":38,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T10:08:31Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T08:25:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.\nOperating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.\nJoin Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.\nYour Team\nAs part of the service desk team, you will be responsible for providing support to Murex employees based in the local Murex office or remote. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds.\nOur environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …\nYour Role\nInstall, configure, and upgrade windows operating systems and softwares installed on the end-users workstations.\nInstall and replace hardware (Workstations, Laptops, screens, network cable,…)\nTroubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV…\nFollow cases with support vendors.\nSupport Teams telephony, mobile devices, and smartphones for end-users.\nMaintain User Account in Active Directory, disk encryption and antivirus.\nAssist users with Citrix and VPN connectivity.\nParticipate in the creation of documentation to ease the work for the operation team.\nFollow procedures and guidelines defined for the team.\nCollaborate with other IT teams (network, storage, Windows Infra,…) to resolve incidents when needed\nFlexibility in covering support shifts\nParticipate in discussions and presentations to evolve the infrastructure.\nYour Profile\n3-5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.\nExperience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).\nExperience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 - Outlook, Excel, Teams…).\nExperience in the usage of ServiceNow to handle incidents and requests.\nStrong analytical skills and efficient problem solving\nWillingness to learn continuously.\nGood English Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support.)\nExperience in working globally with multiple teams.\nWillingness to occasionally provide support outside normal working hours for incidents and internal IT projects.","description_format":"text","description_chars":2844,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-26T10:08:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/murex-it-technical-support","json_url":"https://alion.io/job/murex-it-technical-support.json","meta":{"generated_at":"2026-10-29T12:38:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52943},"rest":"https://alion.io/mcp/rest/get_company?id=52943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmurex-it-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmurex-it-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmurex-it-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/murex-it-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmurex-it-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3267591}},{"tool":"search_jobs","arguments":{"company":"murex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3267591},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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