{"id":144509,"url":"https://alion.io/job/murex-software-technical-support-analyst","title":"Software Technical Support Analyst","company":{"id":52943,"name":"Murex","domain":"murex.com","url":"https://alion.io/company/murex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0.091,"time_to_fill_p50_days":40,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Agile","optional":true},{"name":"Bash","optional":true},{"name":"Linux","optional":true},{"name":"Oracle","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T21:21:02Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":86},"description":"Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.\nOperating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.\nJoin Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.\nThe Team:\nThe Operate team provides Murex internal and external client technical support to restore normal operations with minimal impact on clients’ business.\nTo support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.\nBy joining our team, you can evolve on the long run by taking on new responsibilities: technical support, streams contribution, tooling, shift management and leadership.\nWhat you’ll do:\nProvide follow the sun support model (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to 3 types of clients across all regions: Internal, SaaS, On premises.\n\nLeverage your knowledge and experience to handle client blocking production issues on the Mx3 platform through a call in a timely and accurate manner.\n\nBuild a high technical expertise horizontally across various MX.3 components to be able to deliver a high quality of support.\n\nCollaborate between various teams (Dev, Product, DevOps, Infrastructure, Client services….) on problem resolution.\n\nProvide operability feedback to Product teams based on the incidents raised during BAU.\n\nEmbedment opportunities on production readiness and new development to make sure the product is production ready from an operability perspective.\n\nDevelop support processes, solutions and troubleshooting guides, Techtalks\n\nWho you are:\nEager to learn latest Murex technologies.\n\nPassionate about problem solving and troubleshooting technical issues.\n\nAbility to work under pressure in operations and support scopes.\n\nGood communication skills and presentation skills.\n\nGood team player to interact with our team across different regions.\n\nAdvanced Level of English is mandaroty.\n\nIf you have relevant technical experience we expect you have:\nProgramming Skills: Java (C, C# and python are a plus).\n\nDatabase Skills: SQL query building and performance analysis (Database administration skills for Sybase and Oracle are a plus).\n\nOperating Systems power user skills: Linux (Bash scripting is a plus).\n\nWhy you should join us:\nJoin a market leader boasting a 35+ year track record in a growing and dynamic industry.\n\nBe part of an inclusive team with a strong people-first focus.\n\nAgile collaboration with colleagues with diverse backgrounds.\n\nAn international environment offering prospects for global work.\n\nBest Medical, dental, and life insurance.\n\nAt Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.\nThis policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.","description_format":"text","description_chars":3770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-07-22T00:00:00Z"},{"event":"close","at":"2026-09-30T14:25:52Z"},{"event":"reopen","at":"2026-10-14T10:20:58Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.362,"p_room":0.28,"age_days":86,"expected_fill_days":40,"reasons":["conf:8","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/murex-software-technical-support-analyst","json_url":"https://alion.io/job/murex-software-technical-support-analyst.json","meta":{"generated_at":"2026-10-16T22:05:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52943},"rest":"https://alion.io/mcp/rest/get_company?id=52943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmurex-software-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmurex-software-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmurex-software-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/murex-software-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmurex-software-technical-support-analyst"}]}