{"id":2657102,"url":"https://alion.io/job/murj-account-manager","title":"Account Manager","company":{"id":679714,"name":"Murj","domain":"murj.com","url":"https://alion.io/company/murj","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":196000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-10-27T22:42:48Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T15:24:43Z","board_verified":true,"closed_at":null,"days_open":363,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":363},"description":"At Murj, we do what we love and love what we do!\nMurj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?\nIn Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.\nWhat Murj offers.\nMurj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.\nEvery employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.\nAnd in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.\nFrom your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.\nHow We Work at Murj\nMurj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. \nEmployees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.\nWe believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. \nLet us leave you with this.\nIf this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.\nAbout The Role.\nAs an Account Manager, you are the primary point of contact for assigned customer accounts after their launch and transition to Murj. Your role is to build and maintain strong relationships, ensuring customer satisfaction, driving account renewals, and expanding revenue through upselling and cross-selling Murj products and services. In collaboration with sales, Account Managers will also facilitate quotes for clinical services for new and existing customers, manage contract renewals, and support overall account growth. Success in this role requires a deep understanding of cardiac device clinic operations, proactive account management, and the ability to align customer needs with Murj’s platform capabilities. In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.\nWhat You’ll Do.\nAccount Management & Customer Success\nBuild and maintain strong relationships with key stakeholders.\nDevelop key account champions: administrative, physician, device clinic.\nIdentify and adapt to changes in customer leadership or organizational structure.\nLeverage data and analytics to track customer goals and recommend strategies for success.\nMaintain regular communication through check-ins, updates, product launches, and strategic reviews.\nEstablish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform.\nPrepare and present business reviews to key decision-makers.\nWork closely with the Customer Success team post-launch and when clinics need to re-launch.\nRenewals & Revenue Growth\nFollow the Murj renewal process to minimize churn and drive retention.\nNegotiate contract renewals in partnership with Murj legal, ensuring price increases are secured.\nIdentify upsell and cross-sell opportunities based on customer needs and engagement.\nCollaborate with all stakeholders to drive product adoption and expand revenue within existing accounts.\nQuoting & Service Sales\nWorking with the Clinical Leadership team, identify opportunities to quote clinical services for new and existing customers.\nEnsure service details are explained to customers, including onboarding processes, to customers.\nMaintain a deep understanding of Murj’s platform and device clinic operations to effectively position solutions.\nCustomer Data & CRM Management\nDocument customer interactions and platform changes accurately in Salesforce.\nTrack and report on key account activities to support data-driven decision-making.\nWhat Makes You a Great Fit.\nStrong communicator with a customer focus.\nMust be able to develop and present business reviews to a diverse audience, while looking for opportunities to upsell products/services.\nMust collaborate with internal teams for customer success.\nWhat You Bring.\nStrong relationship-building and communication skills.\nClinical background in cardiac device clinic.\nFamiliarity with remote cardiac monitoring workflows or device data management.\nDemonstrated success managing complex, multi-stakeholder accounts.\nStrong presentation skills and experience delivering executive-level business reviews.\nProficiency with Salesforce reporting, dashboards, or analytics tools.\nAbility to analyze customer data and recommend strategic actions.\nExperience in sales, contract negotiation, and renewal management.\nDeep understanding of Murj platform capabilities and device clinic operations.\nStrong organizational skills and attention to detail.\nProficiency in Salesforce or similar CRM platforms.\nAdaptability in a dynamic, evolving role within a cross-functional team.\nBachelor’s degree required or equivalent experience.\nNice To Haves.\nMaster’s degree preferred or equivalent experience.\nLicensure as a Physician Assistant or Nurse Practitioner with experience in Device Clinic.\nWhat Success Looks Like (First 90 Days).\nDevelop a working knowledge of Murj’s platform, including key features, value propositions, and integrations relevant to cardiac device clinics.\nReview all assigned customer accounts, their history, contract details, and current platform usage metrics in Salesforce.\nBuild strong working relationships with Sales, Customer Success, Clinical Services, and Legal teams.\nConduct introductory calls with key contacts at top accounts to establish rapport and communication cadence.\nBegin tracking customer goals and any early indicators of risk or opportunity.\nBegin reviewing customer performance on the Murj platform and identify areas for improvement or training needs.\nIdentify and document upsell and cross-sell opportunities based on usage trends or clinical needs.\nYou can articulate the health of each assigned account - renewal dates, risk levels, engagement metrics - and provide leadership with a clear summary.\nBy Day 90, a successful Account Manager at Murj will have:\nBuilt trust with internal teams and key customer stakeholders.\nEstablished clear visibility into their book of business.\nBegun driving renewal and growth conversations.\nContributed to data-driven account planning and proactive retention efforts.\nDemonstrated initiative and ownership of customer outcomes without waiting for direction.\nTravel expectations: 31-50%: Moderate travel; 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