{"id":4267225,"url":"https://alion.io/job/murray-resources-customer-experience-supervisor-backoffice-support","title":"Customer Experience Supervisor – Backoffice Support","company":{"id":4541620,"name":"Murray Resources","domain":"murrayresources.com","url":"https://alion.io/company/murray-resources","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-13T16:47:34Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":107},"description":"A leading manufacturer in the residential interiors space is seeking a Customer Experience Supervisor - Backoffice Support to join the team. This is an opportunity to collaborate with team members to enhance overall customer satisfaction across a market-leading range of premium products. The Customer Experience Supervisor - Backoffice Support is responsible for overseeing the Backoffice Support team and front-line CSRs, improving the end-to-end customer experience, and ensuring exceptional service at every touchpoint.\nSalary + Additional Benefits:\nUp to $68,000/yr\nMedical, Dental, Vision Insurance\n401K - company match\nLocation: Houston, TX \nType of Position: Direct Hire\nResponsibilities:\nDevelop and implement customer experience strategies and initiatives to enhance customer satisfaction and loyalty.\nLead and manage a team of Backoffice Support Specialists, providing guidance, training, and support to ensure accurate and timely order entry, returns processing, and customer service delivery.\nLeading and supporting frontline reps with customer inquiries, escalations, and duties as assigned.\nOversee resolution of sync errors and ensure orders are entered and corrected accurately in Dynamics 365 (D365).\nOversee open order management, including backorder updates, return management, and return follow-up.\nServe as an escalation point for backoffice tasks and system issues.\nIdentify training needs and process improvement opportunities.\nMonitor and evaluate customer and order interactions to identify areas of improvement and implement necessary changes.\nCollaborate with cross-functional teams to resolve customer and order issues and provide seamless customer experiences.\nDevelop and maintain order entry, returns, and customer service standards, policies, and procedures.\nConduct regular performance evaluations, provide feedback, and implement performance improvement plans when needed.\nWorks effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.\nExhibits and adheres to the established company values.\nMust demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule, while being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.\nRequirements:\nBachelor’s degree in Business Administration, Marketing, or a related field preferred; equivalent combination of education and experience considered\nMinimum of 3 years of relevant experience in operations support, back-office support, customer service, and supervising teams in a customer-facing environment\nExperience with ERP systems, such as Dynamics 365 (D365), JDE, and Salesforce; highly proficient in Excel\nStrong aptitude for navigating CRM, order management, and e-commerce platforms (e.g., Adobe Commerce), customer service software tools, and phone systems\nExperience in interior design, custom home building products, luxury home furnishings, and/or lighting industry (preferred)\nExceptional verbal and written communication skills\nStrong problem-solving and decision-making abilities\nStrong leadership and team management skills\nExcellent problem solving, leadership, and customer service skills\nAbility to analyze data and generate meaningful insights\nAbility to work in a fast-paced environment and handle multiple priorities\nExceptional organizational and time management skills, with a strong attention to detail\nAbility to prioritize and handle multiple tasks and changing priorities\nAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperation\nDemonstrate exceptional communication across all contact channels, including email, chat, and phone\nAvailable to work a flexible schedule including weekends, early mornings, late evenings\nDue to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.\n#LI-DNI","description_format":"text","description_chars":4102,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-13T16:47:34Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.211,"p_room":0.28,"age_days":107,"expected_fill_days":27,"reasons":["conf:2","agency","win:tail","crowd:"],"computed_at":"2026-11-13T18:56:18Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/murray-resources-customer-experience-supervisor-backoffice-support","json_url":"https://alion.io/job/murray-resources-customer-experience-supervisor-backoffice-support.json","meta":{"generated_at":"2026-11-13T18:56:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37828,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4541620},"rest":"https://alion.io/mcp/rest/get_company?id=4541620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmurray-resources-customer-experience-supervisor-backoffice-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmurray-resources-customer-experience-supervisor-backoffice-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmurray-resources-customer-experience-supervisor-backoffice-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/murray-resources-customer-experience-supervisor-backoffice-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmurray-resources-customer-experience-supervisor-backoffice-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4267225}},{"tool":"search_jobs","arguments":{"company":"murrayresources.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4267225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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