{"id":4267209,"url":"https://alion.io/job/murray-resources-product-support-supervisor","title":"Product Support Supervisor","company":{"id":4541620,"name":"Murray Resources","domain":"murrayresources.com","url":"https://alion.io/company/murray-resources","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-13T16:47:34Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"A leading manufacturing company in the residential interiors space is seeking a Product Support Supervisor to lead product support operations and oversee team performance. The ideal candidate is a hands-on leader with strong technical support experience and a proven ability to manage teams and resolve complex issues. Working collaboratively, the new leader will drive service excellence by coaching team members, improving support processes, and coordinating with cross-functional partners while ensuring timely issue resolution and a high standard of customer support.\nSalary + Additional Benefits:\n$70,000Medical, Dental, Vision, and Life Insurance401k with matchLocation: Houston, TX - Northwest\nResponsibilities:\nFoster a collaborative team environment to achieve organizational goals and effectively resolve issues.Demonstrate and uphold Visual Comfort Company values in all professional interactions and decisions.Exhibit reliability, punctuality, and commitment to scheduled work hours, maintaining a consistent presence to support team communication and collaboration.Lead and manage the Product Support Representatives (PSRs) and oversee the overall product support function for Visual Comfort Group - DirectEnsure timely, accurate, and effective responses to technical inquiries via phone and email, including escalated issues and interdepartmental follow-ups.Manage staff schedules including lunch, breaks, time off, and coverage to minimize workflow disruptions.Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans when necessary.Monitor customer interactions and conduct regular reporting to identify improvement opportunities and implement changes.Collaborate cross-functionally to resolve customer issues and deliver seamless service experiences.Establish and maintain customer service standards, policies, and procedures.Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.Exhibit and adhere to the established Visual Comfort Company Values.Demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.Requirements:\nMinimum 3 years of experience in the residential lighting industry REQUIRED Minimum 2 years in leadership or supervisor capacity REQUIREDHigh school diploma or equivalent required; Bachelor’s degree in Business Administration, Communications, Management, or a related field preferred. An advanced degree or professional certification, such as ALA Lighting Specialist Certification or Certified Customer Experience Professional, is a plusStrong aptitude for and proficiency navigating CRM tools (JDE, SAP, D365, Salesforce) and data analysis platformsProven experience in call center, customer service, or supervisory experienceExceptional organizational and time management skills, with a strong attention to detailAbility to prioritize and handle multiple tasks and changing prioritiesMust demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by managerAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationDemonstrate exceptional communication across all contact channels, including email, chat and phoneAvailable to work a flexible schedule including weekends, early mornings, late eveningsEquivalent combinations of education and experience will be considered for this roleDue to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.\n#LI-DNI","description_format":"text","description_chars":3893,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-13T16:47:34Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.47,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["conf:1","agency","win:tail"],"computed_at":"2026-11-13T18:04:53Z"},"pay":null,"html_url":"https://alion.io/job/murray-resources-product-support-supervisor","json_url":"https://alion.io/job/murray-resources-product-support-supervisor.json","meta":{"generated_at":"2026-11-13T18:04:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4541620},"rest":"https://alion.io/mcp/rest/get_company?id=4541620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmurray-resources-product-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmurray-resources-product-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmurray-resources-product-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/murray-resources-product-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmurray-resources-product-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4267209}},{"tool":"search_jobs","arguments":{"company":"murrayresources.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4267209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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