Robotics Deployment & Business Development Manager (Retail Robotics Platform)

Job Description

## Overview

We are looking for a highly driven and entrepreneurial individual to lead customer success on a next generation robotics platform that is redefining retail operations.

Our autonomous, multi use robots leverage AI to transform in store execution from restocking to real time data collection, unlocking a new layer of operational intelligence for retailers.

This role is deeply rooted in hands on customer success. You will own the full lifecycle from acquiring new customers to working directly on site, ensuring successful deployment, driving adoption, and delivering measurable outcomes in real store environments.

You will be at the forefront of bringing cutting edge robotics and AI into real world operations, working side by side with store teams and creating tangible impact at scale.

## About MUSE

MUSE is a retail robotics company building a multi use autonomous platform that transforms how physical stores operate. Our robots support a wide range of in store tasks including restocking, order picking, shelf imaging, and real time analytics, enabling retailers to operate with greater efficiency and intelligence.

We believe robotics should not replace people, but unlock human potential. Our mission is to bring inspiration to the world through robotics by empowering store workers and enhancing the overall retail experience.

Learn more about our company and product here:

https://www.muse-gr.com/en

## Responsibilities

- Own end to end customer success, from deployment to ongoing adoption and expansion at customer sites

- Work hands on in store environments to ensure smooth onboarding, training, and day to day operational success of the robots

- Partner closely with store managers and frontline staff to design and refine workflows powered by autonomous robots

- Drive adoption and usage by proactively identifying gaps, solving issues, and delivering continuous value to customers

- Act as the primary point of contact for customers, building strong relationships and ensuring long term success

- Collect and translate on site feedback into actionable insights for product and engineering teams

- Support new business development by leveraging field insights and identifying high impact opportunities

- Lead or support sales cycles where needed, especially from a solution and operational perspective

- Develop repeatable customer success playbooks, onboarding processes, and operational frameworks

- Help shape the evolution of a multi use robotics platform through continuous real world feedback loops

- Stay ahead of industry trends across retail, robotics, and AI

Qualifications

- 3+ years of experience in customer success, implementation, field operations, or solution based roles

- Proven ability to drive customer outcomes and long term adoption

- Strong problem solving skills with a hands on, execution oriented mindset

- Ability and willingness to work on site and engage directly with frontline operations

- Excellent communication skills across both operational and stakeholder levels

Preferred Qualifications

- Experience in robotics, AI, or hardware related customer success roles

- Hands on experience supporting deployment and operation of robotics systems in real environments

- Background in retail, logistics, or operational environments

- Experience in onboarding, implementation, or field support roles

- Experience working closely with product and engineering teams to improve systems based on customer feedback

Portrait of a person

- Passion for creating real world impact through technology

- Strong empathy for customers and frontline operations

- Curiosity about how AI and robotics can transform industries

- Ownership mindset with a bias for action

- Alignment with MUSE’s vision

Salary

Compensation will be discussed based on experience, expertise, expected working hours, and engagement structure. Additional performance-based incentives may be available.

Location

This role is primarily remote, with frequent travel expected to support customer deployments, training, and operational success at retail locations. Travel requirements and areas of focus will evolve based on customer needs and business growth. Candidates should be comfortable working on-site with customers when needed and be willing to travel regularly across the United States. Outside of customer-facing activities and deployments, work can be performed remotely with a high degree of flexibility.