{"id":1354929,"url":"https://alion.io/job/museumofplay-guest-services-host-i","title":"Guest Services Host I","company":{"id":1777657,"name":"museumofplay","domain":"museumofplay.org","url":"https://alion.io/company/museumofplay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T18:37:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-15T07:57:24Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"As one of the country’s largest history museums and one of the leading museums serving families, The Strong places the highest priority on providing outstanding service to its guests. Although guest service is the responsibility of each staff member, the guest services host is responsible for providing frontline exceptional visitor service and completing gallery assignments in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience. To maximize staff flexibility and improve our ability to meet the needs of museum guests, the guest services host will generally be trained to work in all museum exhibits.\nThis position requires a patient, relentlessly positive, friendly, and approachable individual who is passionate about making a difference in a guest’s day and knowledgeable about the museum. The guest services host is required to expend such personal efforts as may be needed to keep up with advances in subject matter information related to this position.\nAll museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate a loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.\nResponsibilities include:\nUnderstand the importance the museum places on extraordinary guest service and treat everyone with dignity and respect. Greet, welcome, and interact with museum guests.\nProvide extraordinary guest service, regardless of specific assignment, and work within given authority to go above and beyond expectations as appropriate.\nEffectively handle guests’ needs, questions, and expectations in a manner consistent with museum service goals. \nResolve guest complaints quickly and effectively utilizing service recovery techniques.\nUse initiative and enthusiasm to create exceptional guest experiences.\nMaintain an overall awareness and knowledge of the museum’s mission, history, programs, and special events as they affect museum visitation, and effectively communicate this information to guests when asked.\nReport to work on time, as scheduled.\nAlways remain in assigned area unless permission is granted by a guest services supervisor or the director of guest services.\nParticipate in frequent cleaning and dusting of gallery spaces, as assigned.\nOperate, monitor, and communicate via a two-way radio connecting various museum teams including guest services, security, environmental services, and public programs. The radio must always be worn when working.\nAnticipate situations and respond quickly and effectively, especially in matters involving the safety of people. Introduce safety considerations, handle minor emergencies appropriately, and call for assistance as needed. \nProvide assistance to guests who ask for directions within the museum or have been separated from their party, and provide back-up to other gallery staff to reunite lost visitors.\nMaintain integrity of assigned areas by following guest service and safety procedures and standards. \nMaintain appearance and functionality of assigned area by cleaning up after guest activity and periods of high traffic. \nOrganize and maintain inventory of craft and activity supplies as needed. Notify a guest services supervisor of low-stock items as applicable.\nModel proper use of materials and participation in activities.\nReport broken or worn toys and other exhibit-related issues to the appropriate manager.\nTogether with the director of guest services and guest services supervisors, identify and develop ways to improve work processes, efficiency, and quality.\nTake initiative to identify and solve problems. Publicly support team decisions, even if they conflict with personal opinions.\nParticipate in all required museum trainings.\nWelcome new staff and create a positive work environment. \nIdentify and act on opportunities to help and support the efforts of coworkers and staff from other teams.\nMinimum Qualifications:\nOpen availability to work any day of the week, including the willingness to work Fridays and Saturdays until 8:15 p.m., as well as holidays.\nHigh school diploma, GED, or CDOS; we will also consider current high school students 16+ years of age.\nDemonstrated ability to work collaboratively and cooperatively in a team environment. \nPrior guest services experience in a fast-paced entertainment venue is a plus.\nPre-Employment Requirements:\nMust consent to and successfully complete a reference check, drug screen, physical, and background check as conditions of employment.\nIf selected for employment, please note the training classes below:\nSession 1 (must attend all):\nMonday, 10/5 from 1 - 4 p.m.\nThursday, 10/8 from 1 - 4 p.m.\nFriday, 10/9 from 1 - 4 p.m.\nSession 2 (must attend all):\nThursday, 11/5 from 4 -7 p.m.\nFriday, 11/6 from 4 -7 p.m.\nSaturday, 11/7 from 1 - 4 p.m.","description_format":"text","description_chars":5205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Publishing"],"lifecycle":[{"event":"open","at":"2026-09-27T21:58:32Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.55,"age_days":21,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/museumofplay-guest-services-host-i","json_url":"https://alion.io/job/museumofplay-guest-services-host-i.json","meta":{"generated_at":"2026-10-15T09:57:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777657},"rest":"https://alion.io/mcp/rest/get_company?id=1777657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmuseumofplay-guest-services-host-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmuseumofplay-guest-services-host-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmuseumofplay-guest-services-host-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/museumofplay-guest-services-host-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmuseumofplay-guest-services-host-i"}]}