{"id":1354927,"url":"https://alion.io/job/museumofplay-ropes-course-operator","title":"Ropes Course Operator","company":{"id":1777657,"name":"museumofplay","domain":"museumofplay.org","url":"https://alion.io/company/museumofplay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T18:38:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-15T03:04:55Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"As one of the country’s largest history museums and one of the leading museums serving families, The Strong places the highest priority on providing outstanding service and ensuring the safety of its guests at all times. Although guest service is the responsibility of each staff member, the ropes course operator is responsible for providing frontline exceptional visitor service and completing work assignments in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience. To maximize staff flexibility and improve our ability to meet the needs of museum guests, the ropes course operator may be trained to work in all museum exhibits but will spend most of their time as an operator on the ropes course. \nThis position requires a patient, relentlessly positive, friendly, and approachable individual who is passionate about making a difference in a guest’s day and knowledgeable about the museum. The ropes course operator is required to expend such personal efforts as may be needed to keep up with advances in subject matter information related to this position. The employee must learn the constraints, with particular consideration of the unique safety requirements of operating an indoor ropes course, within which this job must be performed and work within those parameters.\nThis is a part-time position with a work schedule of less than 29 hours per week and includes a $1.00 per hour shift differential.\nEssential Duties:\nUnderstand the importancethe museum places on extraordinary guest service and treat everyone with dignity and respect.\nProvide extraordinary guest service, regardless of specific assignment, and work within given authority to go above and beyond expectations as appropriate. \nEffectively handle guests’ needs, questions, and expectations in a manner consistent with museum service goals. \nResolve guest complaints quickly and effectively utilizing service recovery techniques.\nUse initiative and enthusiasm to create exceptional guest experiences.\nMaintain an overall awareness and knowledge of the museum’s mission, history, programs, and special events as they affect museum visitation, and effectively communicate this information to guests when asked.\nReport to work on time, as scheduled on a consistent basis. \nAlways remain in assigned area unless permission is granted by a guest services supervisor or the director of guest services.\nOperate, monitor, and communicate via a two-way radio connecting various museum teams including guest services, security, environmental services, and public programs. The radio must always be worn when working.\nClearly communicate course processes and procedures to guests, including pricing, admission, capacity, safety requirements, use of lockers, harnessing protocols, and completion of the liability waiver.\nOperate and remain fully competent in ropes course specific technology including the Point-of-Sale (POS) and waiver systems.\nPerform daily course and equipment inspections and complete related documentation.\nHarness and de-harness climbers safely and in compliance with established procedures. \nSafely connect harnessed guests to the sling line. \nOversee the progress of guests on the course. Move safely, and assist guests as needed and appropriate, across ropes course obstacles comprised of various materials and surfaces at heights exceeding 30 feet on a consistent basis, for extended periods and at an acceptable pace. \nDemonstrate the ability to safely navigate each individual course element forwards, backwards, and one-handed, and to fall from each element and independently pull oneself back up. \nWear a harness for at least seven hours per day as part of the uniform.\nAnticipate situations and respond quickly and effectively, especially in matters involving the safety of people. Must be comfortable handling and successfully coordinating emergency take downs and similar emergency situations specific to the ropes course.\nMaintain integrity of assigned areas by diligently following both museum and RCI safety and operating procedures and standards at all times and with no exceptions.\nMaintain appearance and functionality of assigned area by cleaning up after guest activity and periods of high traffic. This may include cleaning up trash, food, residue, and bodily fluids. \nTogether with the director of guest services and guest services supervisors, identify and develop ways to improve work processes, efficiency, and quality.\nTake initiative to identify and solve problems. Publicly support team decisions, even if they conflict with personal opinions.\nParticipate in, and successfully complete, all required museum and RCI training. \nMinimum Qualifications:\nHigh School Diploma or GED; we will also consider current high school students 17+ years of age.\nAbility to stand, climb, twist, bend and lift and carry 50 pounds for extended periods of time.\nAbility to wear a harness for at least seven hours per day as part of the uniform.\nAbility to move safely, and assist guests as needed and appropriate, across ropes course obstacles comprised of various materials and surfaces at heights of up to 36 feet on a consistent basis for extended periods at an acceptable pace.\nDemonstrated ability to safely navigate each individual element of the course forwards, backwards and one-handed, and ability to fall from each element and independently pull oneself back up. Use of hand-eye coordination is integral.\nAbility to successfully complete all required museum and RCI trainings\nPrior guest services experience and/ or experience in an amusement setting is a plus\nPre-Employment Requirements:\nMust consent to and successfully complete a reference check, drug screen, physical, and background check as conditions of employment.\nIf selected for employment, please note the training classes below:\nSession 1 (must attend all):\nMonday, 10/5 from 1 - 4 p.m.\nThursday, 10/8 from 1 - 4 p.m.\nFriday, 10/9 from 1 - 4 p.m.\nSession 2 (must attend all):\nThursday, 11/5 from 4 -7 p.m.\nFriday, 11/6 from 4 -7 p.m.\nSaturday, 11/7 from 1 - 4 p.m.","description_format":"text","description_chars":6260,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Publishing"],"lifecycle":[{"event":"open","at":"2026-09-27T21:58:32Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.55,"age_days":21,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/museumofplay-ropes-course-operator","json_url":"https://alion.io/job/museumofplay-ropes-course-operator.json","meta":{"generated_at":"2026-10-15T06:31:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777657},"rest":"https://alion.io/mcp/rest/get_company?id=1777657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmuseumofplay-ropes-course-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmuseumofplay-ropes-course-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmuseumofplay-ropes-course-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/museumofplay-ropes-course-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmuseumofplay-ropes-course-operator"}]}