{"id":2166534,"url":"https://alion.io/job/mustek-general-technician-cape-town","title":"General Technician (Cape Town)","company":{"id":57408,"name":"Mustek","domain":"mustek.co.za","url":"https://alion.io/company/mustek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:17:09Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-02T21:11:36Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Job Purpose:The technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.\nResponsibilities:\nTechnician ServiceComplete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.\nComplete work within the turnaround time of less than two days.\nMaintain work rate at above 90% of SLA.\nMaintaining a rework rate of below 3%.\nFollow the correct test process for international brands.\nLog test results on the server.\nAccept repairs on ERP immediately after removing the item from the customer store.\nFollow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.\nReturn 100% of test stock to service stores within 2 days from receipt.\nComplete applicable forms, such as fault reports, daily.\nCustomer Focus\nCommunicate with clients in a friendly and professional manner as representative of Mustek.\nMaintain a professional image with the necessary attention to being clean and neatly dressed.\nGeneral\nContributes to team effort by accomplishing related results as needed.\nStay abreast of technological advancements pertaining to product range.\nProvide customer support, either via e-mail, telephonic or at the front desk.\nMake recommendations to direct superior in terms of growth, better customer service, etc.\nHousekeepingClean work area once a week before closing off.\nFollow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly\nQualification and Experience:\nMatric\nCompTIA A+\nN+ (preferred)\nValid driver’s license (preferred)\nMin of 2 years experience as a technician\n Skills and Knowledge:Good knowledge of general administrative and internal processes\nKnowledge of ICT industry\nKnowledge of operating system software (i.e., Windows 10).\nKnowledge of relevant technologies hardware\nBasic computer literacy especially in Microsoft applications skills\nProblem solving skills (analytical)\nGood communication skills (verbal and written)\nTechnical skills and problem analysis","description_format":"text","description_chars":2338,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-09T10:17:09Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.72,"p_room":0.55,"age_days":23,"expected_fill_days":21,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/mustek-general-technician-cape-town","json_url":"https://alion.io/job/mustek-general-technician-cape-town.json","meta":{"generated_at":"2026-11-02T22:46:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32028,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57408},"rest":"https://alion.io/mcp/rest/get_company?id=57408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmustek-general-technician-cape-town"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmustek-general-technician-cape-town"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmustek-general-technician-cape-town"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mustek-general-technician-cape-town\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmustek-general-technician-cape-town"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2166534}},{"tool":"search_jobs","arguments":{"company":"mustek.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2166534},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}