{"id":3197264,"url":"https://alion.io/job/muthoot-fincorp-branch-manager-ii","title":"Branch Manager II","company":{"id":2080538,"name":"Muthoot FinCorp","domain":"muthootfincorp.com","url":"https://alion.io/company/muthootfincorp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":97,"open_postings":205,"ghost_share":0,"stale_share":0.127,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T05:32:49Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-03T01:46:08Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"KEY RESPONSIBILITIES\nOperational Governance\nCascade and communicate branch targets across product portfolio, create a daily plan for numbers/targets to be achieved and monitor performance to ensure the branch P&L is delivered.\nGenerate branch revenue and grow the ticket size of gold loans as well as third party products of Muthoot FinCorp.\nResearch local market conditions and trends, proactively scan for opportunities, identify prospective sales and expansion opportunities to meet business goals and metrics.\nMonitor sales targets and budgets, review branch performance and publish daily/weekly/monthly reports.\nEnsure timely interest collection and recovery of over dues and asset quality in the branch.\nEnsure operational efficiency and deliver exceptional customer service while ensuring strict adherence to policies and procedures.\nMonitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.\nVerify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. \nOversee all procedural and legal requirements related to gold auction, returns, notices, etc.\nBusiness Development\nLeverage market insights to develop, plan and drive branding efforts in alignment with branch/customer requirements and budget.\nOrganize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, \nEstablish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.\nDriver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp\nPerformance Monitoring\nParticipate in branch scorecard reviews with the Area Manager to discuss overall branch performance, budgets, targets, operational challenges, issues, etc. and identify changes or interventions required.\nReview the achievements of team members, identify improvement areas and provide guidance, suggestions etc. to enhance individual performance.\nCustomer Relationship\nAddress customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.\nInteract with customers on a regular basis to ensure satisfaction and gain useful feedback.\nEngage with customers to identify their needs and suggest suitable products that can benefit the customer.\nStakeholder Management\nManage relationships with landlords, negotiate and secure rental agreements.\nInteract with internal stakeholders such as customer service, collections, sales team to seek/provide support to drive higher sales, on-time collections and for smooth functioning of the branch.\nMonitor all HR related activities and support speedy resolution of HR related complaints and queries in consultation with regional/corporate HR.\nLiaison with external agencies such as police, advocates for resolving customer related issues, litigations, and other statutory issues.\nTeam Management\nConduct goal setting for the team and provide required training/capability related support to ensure targets are achieved on monthly basis.\nIdentify best practices/ R&R ideas, recognize employee achievements, and encourage excellence in the work environment.\nParticipate in hiring process to identify the right talent for positions in the branch.\nOrganize on the job training, roll out training programs for branch personnel and ensure they possess the level of product knowledge necessary to effectively promote/sell Muthoot’s products and services.\nSupervise, train and mentor the branch team and build an environment where they constantly improve and learn.\nCompliance\nUphold the vision & values of the organization, ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.\nEnsure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.","description_format":"text","description_chars":4047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T05:32:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":43,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/muthoot-fincorp-branch-manager-ii","json_url":"https://alion.io/job/muthoot-fincorp-branch-manager-ii.json","meta":{"generated_at":"2026-11-03T03:55:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2080538},"rest":"https://alion.io/mcp/rest/get_company?id=2080538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmuthoot-fincorp-branch-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmuthoot-fincorp-branch-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmuthoot-fincorp-branch-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/muthoot-fincorp-branch-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmuthoot-fincorp-branch-manager-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3197264}},{"tool":"search_jobs","arguments":{"company":"muthootfincorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3197264},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}