{"id":2941495,"url":"https://alion.io/job/muthootfincorp-customer-service-executive-8","title":"Customer Service Executive","company":{"id":2080538,"name":"Muthoot FinCorp","domain":"muthootfincorp.com","url":"https://alion.io/company/muthootfincorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mysore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T23:41:31Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"JOB DESCRIPTION\nA\nJob Speci?cation\n1\nCompany Name\n:\nMuthoot Fincorp Ltd.\n2\nPosition/Designation\n:\nCUSTOMER SERVICE EXECUTIVE\n3\nGrade\n:\nB1\n4\nDepartment\n:\nBRANCH\n5\nSub Department(if any)\n:\nN/A-SubDepartment\n6\nEmployment Type\n:\nProbationer\nB\nJob Role\n1\nJob Role\n:\nBranch Business Support\n2\nReporting to - Designation and Grade\n:\nBRANCH MANAGER-C2\n3\nNoOfReportees\n:\n4\nMain Tasks\n:\nTo handle day to day business transactions, customer queries and provide e?ective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.\n5\nAreas of Responsibility\n:\nTo ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions\n6\nSpecial Requirements (if any)\n:\nGraduate/Post Graduate(Preferably -BCOM/MCOM )\n7\nCompensation Band\n:\nBased on Market Standards/Internal norms\n8\nEntitlements\n:\nAs per policy\n9\nStake Holders\n:\nMFL Sta?, Group Company Sta?, Customers\n10\nAssets Required\n:\nAs per policy\n11\nCareer Progression\n:\nNull\nPersonal Speci?cation\n12\nEducational Quali?cation\n:\nGraduate (minimum)/ Mcom added advantage\n13\nTechnical Certi?cation\n:\nBasic Computer Knowledge, esp.MS O?ce applications mandatory\n14\nSkill Sets\n:\n(a) Ability to Prevent & Solve Problem(b) Logical thinking(c) Result orientation(d) Initiative (e) Creativity and innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart\n15\nCommunication Skills\n:\nConversant in local language and English\n19\nRemarks\n:\nHandle day to day Branch Business Transaction and serving walk-in Customers","description_format":"text","description_chars":2024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T17:24:59Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.572,"p_room":0.9,"age_days":6,"expected_fill_days":10,"reasons":["conf:1","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/muthootfincorp-customer-service-executive-8","json_url":"https://alion.io/job/muthootfincorp-customer-service-executive-8.json","meta":{"generated_at":"2026-10-26T01:33:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1983,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2080538},"rest":"https://alion.io/mcp/rest/get_company?id=2080538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmuthootfincorp-customer-service-executive-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmuthootfincorp-customer-service-executive-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmuthootfincorp-customer-service-executive-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/muthootfincorp-customer-service-executive-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmuthootfincorp-customer-service-executive-8"}]}