{"id":1818334,"url":"https://alion.io/job/my-amazon-guy-client-success-manager","title":"Client Success Manager","company":{"id":2021932,"name":"My Amazon Guy","domain":"myamazonguy.com","url":"https://alion.io/company/myamazonguy","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-04T03:11:37Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-05T02:15:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.\nPlease note: We are not actively hiring for this position at the moment, but we are accepting applications for future openings.\n\nDo you enjoy calming pissed off clients who don't want to pay their bills all day long? This is the job for you. And we will reward you for your efforts to sign retention deals.\nThe Client Success Manager is responsible for building and maintaining client relationships with My Amazon Guy. We want you to establish relationships, keep clients happy, and fix their problems. Be a customer advocate. This can entail joining calls with clients, retaining existing clients, determining burn rates and appropriate workloads, providing monthly reports on client performance, handling client escalations and complaints. All while involving appropriate departments. You could be sending client gifts, and more.\nAbout My Amazon Guy\n\nMy Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.\nKey Responsibilities \n\nRetain clients, get them to sign new 3 month agreements when there is uncertainty or it’s been more than 12 months since the last contract was signed.\nA reduction in client complaints by 40% in the first 3 months. We currently average 16 client complaints per week.\nEnsure that MAG deliverables and promises are recorded and upheld by the Brand Management team, and track progress.\nImprove retention rates (profitability) by at least 25% in the first 3 months.\nProactively speaking with our key clients.\nMonitor and report on burn rates for clients and make recommendations based upon findings on a weekly basis.\nIdentify operational level issues affecting client retention, and solve these issues with the Director of Website Orders.\nMonitoring and sending out client surveys, to gauge overall performance and make improvements.\nRequirements\nBachelor’s degree in business, finance, management, or a related field\nProven experience as an operations manager or a similar position\nProven ability to manage multiple projects simultaneously\nExcellent organizational, project management, and communication skills\nProficient in MS Office Suite, particularly in Excel\nAbility to quickly learn new processes, strategies, and technologies\nAbility to think strategically and be able to plan for long-term growth\nStrong interpersonal, writing, and presentation skills\nAble to work independently, with strong self-motivation and initiative\nTechnical Requirements \n\nA computer with dual monitor setup is required\nComputer with at least 8GB of RAM\nMust have at least 25 MBPS internet speed\nCamera with at least 1080p resolution\nBenefits\n40 hours a week, 8 hours a day\nCompetitive salary base\nPermanent work-from-home setup\nUnlimited FREE access to MAG School courses and SOP Library\nWork schedule is in Eastern Standard Time (EST), Monday-Friday only\nOpportunities for professional development and career advancement","description_format":"text","description_chars":3066,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-04T03:11:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/my-amazon-guy-client-success-manager","json_url":"https://alion.io/job/my-amazon-guy-client-success-manager.json","meta":{"generated_at":"2026-10-05T02:50:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3913,"day_limit":5000,"remaining_today":1087,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}