Creator Platform Ops Manager

This is a remote position.

The Creator Platform Ops Manager is the business owner of the MAG Creator Platform, My Amazon Guy’s proprietary system for managing user-generated content (UGC) and affiliate partnerships across 400+ brands.

As the point leader for creator partnerships and affiliate-driven growth, the Manager will establish scalable workflows for onboarding, compliance, content approvals, payments, and reporting. In addition to leading the operations team, they will actively pitch the MAG Creator Platform to prospective and existing clients and communicate the value of its services. By building strong creator relationships, ensuring campaign excellence, and driving platform adoption, they will contribute to revenue growth and elevate content quality across the portfolio.

Key Responsibilities

• Platform Ownership & Roadmap

• Serve as the primary business owner for the MAG Creator Platform, partnering with Lead Developer to guide roadmap priorities.
• Translate business objectives into technical requirements and operational processes.
• Monitor platform adoption, usability, and ROI across 400+ brands.
• Recommend feature enhancements to improve creator experience, content quality, and performance tracking.
• Creator Partnerships & UGC Operations

• Design and implement the end-to-end creator lifecycle: discovery, onboarding, proposals, approvals, content delivery, and payments.
• Develop standards for creator quality, performance scoring, and tiering.
• Build and nurture long-term relationships with top creators and affiliates.
• Create guidelines for brand compliance, FTC disclosures, and usage rights.
• Campaign & Affiliate Strategy

• Oversee all campaigns run through the platform: product seeding, UGC packages, sponsored posts, giveaways, and affiliate programs.
• Manage affiliate structures (codes, attribution links, commissions) and ensure tracking integrity.
• Align campaigns with My Amazon Guy’s 400+ brand portfolio, ensuring multi-brand visibility and ROI.
• Team Leadership & Hiring

• Recruit and lead an operations team to handle creator support, campaign QA, and content moderation.
• Establish SOPs for day-to-day operations: content review, performance reporting, and creator payouts.
• Foster a high-performance, data-driven culture within the team.
• Analytics & Performance

• Monitor dashboards for platform KPIs: creator participation, campaign ROI, content approval rates, affiliate revenue, etc.
• Provide quarterly reports to leadership on platform impact and growth.
• Identify trends in creator engagement, content quality, and conversion, using insights to optimize strategy.
• Cross-Functional Collaboration

• Work closely with:
• Lead Developer on feature builds, bug fixes, and integrations.
• Creative Strategists for ad briefs and content quality feedback.
• Brand Managers to align UGC and affiliate efforts with brand goals.
• Finance to ensure accurate creator payment processing.

Key Metrics for Success

• Growth of qualified creators onboarded and retained.
• Campaign ROI (affiliate revenue, content value, conversion rates).
• Platform adoption across brands.
• Content approval rates and time-to-approve.
• On-time and accurate creator payouts.
• Uptime and feature delivery (in partnership with development).

Requirements

• 5+ years in influencer marketing, creator partnerships, affiliate management, or UGC operations (agency or brand side).
• Proven success owning programs or products end-to-end - from roadmap to ops.
• Deep understanding of UGC, affiliate programs, and social media ecosystems (TikTok, Instagram, YouTube).
• Experience pitching services or presenting business value to clients.
• Comfort with analytics dashboards and data-driven decisions.
• Experience managing or collaborating with developers on SaaS or internal tools.
• Strong leadership: able to hire, mentor, and scale a high-performing operations team.
• Excellent communication, project management, and stakeholder alignment skills.
• Nice to have:
• Experience with Amazon Attribution or marketplace integrations.
• Familiarity with affiliate tracking systems, coupon codes, or influencer SaaS.
• Knowledge of compliance requirements for influencer marketing (FTC, GDPR).

Technical Requirements

• A computer with dual monitor setup is required
• Computer with at least 8GB of RAM
• Must have at least 25 MBPS internet speed
• Camera with at least 1080p resolution

Benefits

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent work-from-home setup
• Unlimited FREE access to MAG School courses and SOP Library
• Work schedule is in Eastern Standard Time (EST), Monday-Friday only
• Opportunities for professional development and career advancement
• Profit-sharing bonus tied to platform growth, creator revenue, and campaign ROI