{"id":1243416,"url":"https://alion.io/job/my-software-solutions-penang-perak-based-pos-system-support","title":"[PENANG / PERAK BASED] POS SYSTEM SUPPORT","company":{"id":3804396,"name":"My Software Solutions","domain":"sqlacc.com","url":"https://alion.io/company/sqlacc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":5000,"currency":"MYR","period":"month","gross":true,"usd_annual":14736},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T08:28:55Z","employer_posted_date":null,"last_verified_at":"2026-09-22T08:28:55Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"We are looking for an experienced POS System Support Executive to provide technical support, implementation, and training for our Point-of-Sale (POS) solutions.\n\nOur POS solutions cover various industries, including:\n\nF&B POS Systems – GENIUS POS, ZEONIQ and other solutions\n\nRetail POS Systems – SQL UNIPOS, MPOS, ZEONIQ and other solutions\n\nAI Weight Scale System\n\nPOS hardware, printers, scanners, cash drawers and other related devices\n\nThis is a customer-facing technical role. You will be responsible for helping customers set up, operate, and troubleshoot their POS systems while ensuring their daily business operations run smoothly.\n\nWhat You'll Do\n\nInstall, configure, set up, and maintain POS software and related hardware.\n\nProvide technical support and troubleshooting for F&B and retail POS systems.\n\nDiagnose and resolve POS software, hardware, connectivity, printer, peripheral, and system-related issues.\n\nSupport POS devices such as receipt printers, barcode scanners, cash drawers, customer displays, weighing scales, and other peripherals.\n\nAssist with AI Weight Scale System setup, configuration, testing, and troubleshooting.\n\nUnderstand customers' F&B or retail operations and recommend suitable system configurations.\n\nProvide remote and on-site technical support when required.\n\nConduct POS system demonstrations and customer training.\n\nGuide customers on POS functions and proper system usage.\n\nAssist with new customer implementation, system setup, testing, and go-live.\n\nFollow up on support cases and ensure issues are properly resolved.\n\nEscalate complex issues to the relevant technical or development team when necessary.\n\nMaintain proper records of customer support cases and solutions.\n\nWork closely with the sales and support teams on customer requirements and system implementation.\n\nRequirements\n ⭐ Priority Hiring\n\nMandarin-speaking candidates will be given priority, as the role involves providing technical support and training to Mandarin-speaking customers.\n\nCandidates based in Penang or Taiping will be given priority.\n\nRequirements\n\nMinimum 3–5 years of relevant working experience in POS system support, implementation, or a related technical role.\n\nHands-on experience in supporting F&B POS and/or Retail POS systems is strongly preferred.\n\nDiploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Business Information Systems, or a related field.\n\nGood knowledge of POS software, hardware, and peripheral devices.\n\nExperience in POS installation, configuration, troubleshooting, and customer support.\n\nBasic knowledge of Windows, networking, LAN/Wi-Fi, IP configuration, databases, and hardware troubleshooting.\n\nAble to diagnose system problems and provide practical solutions independently.\n\nExperience with weighing scale systems, barcode systems, or related retail technology will be an added advantage.\n\nGood communication skills and comfortable dealing directly with customers.\n\nAble to conduct system demonstrations and customer training.\n\nPatient, responsible, and able to handle urgent customer support cases professionally.\n\nAble to work independently and collaborate with internal technical and sales teams.\n\nWilling to provide on-site support and travel to customer locations when required.\n\nAble to communicate in English and Bahasa Malaysia.\n\nSkills\nTechnical Support, Troubleshooting (Problem Solving), Hardware Troubleshooting, Network Troubleshooting, Software Installation, Configuration Management, System Implementation, Customer Support, Technical Training, Problem Solving","description_format":"text","description_chars":3581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS 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