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The role involves handling incoming customer calls, understanding product-related queries or issues, providing accurate resolutions, and ensuring a smooth customer experience. The ideal candidate should have strong communication and problem-solving skills, patience while handling customer concerns, and the ability to take complete ownership of customer queries from initial contact through resolution.\nKey Responsibilities\nHandle inbound customer calls and provide timely and accurate assistance.\nUnderstand customer queries, identify the root cause, and provide appropriate resolutions.\nGuide customers on product features, functionality, account-related queries, and issue resolution.\nTake ownership of customer concerns and aim for resolution during the first interaction wherever possible.\nAccurately document customer interactions, resolutions, and required follow-ups in the CRM/support system.\nFollow defined support processes, SOPs, and quality standards during customer interactions.\nEscalate technical or complex issues to the appropriate teams when required.\nEnsure timely follow-up and closure of pending customer issues.\nMaintain a professional, empathetic, patient, and solution-oriented approach during every interaction.\nWork towards achieving key customer support metrics such as customer satisfaction, quality, productivity, adherence, and resolution rate.\nRequirements\n1-2 years of experience in inbound voice support, customer service, or a similar customer-facing role.\nExcellent verbal communication skills.\nStrong listening, probing, and problem-solving abilities.\nAbility to understand customer concerns and explain solutions clearly and simply.\nBasic proficiency in CRM, ticketing, or customer support tools.\nComfortable working in a target- and metric-driven customer support environment.\nWillingness to work in rotational shifts and on holidays/weekends based on business requirements.\nStrong customer-first attitude with patience and empathy.\nMinimum qualification: Graduate.\nLanguage Requirements\nCandidates should be proficient in English, Hindi & Telugu.\nKnowledge of additional regional languages will be an added 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