{"id":2166749,"url":"https://alion.io/job/mybillbook-customer-support-associate-voice-process","title":"Customer Support Associate_Voice Process","company":{"id":1611,"name":"myBillBook","domain":"mybillbook.in","url":"https://alion.io/company/mybillbook","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T08:09:12Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T16:09:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nWe are looking for customer-focused Customer Support Associates for our Inbound Voice Process with prior knowledge or hands-on experience using Tally or similar accounting/billing software.\nThe role involves handling incoming customer calls, understanding billing, accounting, GST, inventory, and product-related queries, and providing accurate resolutions while ensuring a smooth customer experience.\nThe ideal candidate should have good working knowledge of Tally, strong communication and problem-solving skills, and the ability to understand customers' business requirements and guide them effectively on myBillBook.\nKey Responsibilities\nHandle inbound customer calls and provide timely and accurate assistance.\nUnderstand customer queries, identify the root cause, and provide appropriate resolutions.\nAssist customers with billing, invoicing, inventory, GST, accounting, and other product-related queries.\nUse prior Tally/accounting software knowledge to understand customer workflows and explain relevant myBillBook features effectively.\nGuide customers on product features, functionality, account-related queries, and issue resolution.\nHelp customers understand workflows related to invoices, purchases, sales, inventory, receivables/payables, and business reports.\nTake ownership of customer concerns and aim for resolution during the first interaction wherever possible.\nAccurately document customer interactions, resolutions, and required follow-ups in the CRM/support system.\nFollow defined support processes, SOPs, and quality standards during customer interactions.\nEscalate technical or complex issues to the appropriate teams when required.\nEnsure timely follow-up and closure of pending customer issues.\nMaintain a professional, empathetic, patient, and solution-oriented approach during every interaction.\nWork towards achieving key customer support metrics such as customer satisfaction, quality, productivity, adherence, and resolution rate.\nRequirements\n1-3 years of experience in inbound/outbound voice support, customer service, accounting software support, or a similar customer-facing role.\nWorking knowledge or hands-on experience with Tally is mandatory.\nCandidates should have a basic understanding of billing, invoicing, inventory, GST, and accounting concepts.\nPrior experience supporting customers using Tally, ERP, GST, billing, or accounting software will be preferred.\nExcellent verbal communication skills.\nStrong listening, probing, and problem-solving abilities.\nAbility to understand customer concerns and explain solutions clearly and simply.\nBasic proficiency in CRM, ticketing, or customer support tools.\nComfortable working in a target- and metric-driven customer support environment.\nWillingness to work in rotational shifts and on holidays/weekends based on business requirements.\nStrong customer-first attitude with patience and empathy.\nMinimum qualification: Graduate.\nLanguage Requirements\nCandidates should be proficient in English and Hindi, along with the following regional languages:\nMalayalam\nTamil\nMandatory Skill: Tally Software Knowledge / Experience\nWork Location\nBommanahalli / HSR Layout, 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