Service Engineer (Thailand)

Do you want to be part of an organization on the cutting edge of technology?

We’re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow. Click to learn more about Mycronic and what it’s like to work with us

Mycronic Careers: 5 Reasons to join our global company

atg Mycronic About us, a part of Mycronic group, is a leading supplier of electrical test solutions for the printed circuit board industry. For more than forty years our primary goal and motivation is simply to help our customers to succeed. We are specialists in the development, manufacture, and sale of test systems for bare printed circuit boards.

Position Overview

Working with Mycronic’s Global Technologies division, within the Precision Testing business line (atgMycronic), the Service Engineer is responsible for providing technical expertise to customers, including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. The Service Engineer will assist sales representatives when they meet with clients to assist in sales demonstrations and answer customer questions regarding the technical capabilities of products or services. Travel is required to perform the activities of this role, and is anticipated to be between 75% to 90% within Thailand. This position will have the opportunity to travel to Germany and Taiwan for orientation and training. Comprehensive product training will be provided in Taiwan, China or Germany.

Compensation

• Base salary: 45,000 THB Above monthly
• Annual bonus: Equivalent to one (1) month’s salary (13th month)
• Car allowance: 10,000 THB per month
• Provident Fund (PVD): 3% employer contribution
• Other benefits: Reimbursements for work-related expenses and overtime (OT) based on submitted reports

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today’s standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It’s this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

• Installs, troubleshoots, diagnoses, and repairs Mycronic products on customer premises, at the company facility, and via telephone.
• Provides exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring customer satisfaction through all interactions.
• Provides training to customers and participates in the installation, set-up and demonstration of new products.
• Assists in the preparation of system orders.
• Provides pre and post-sales support for all Mycronic services and products.
• Provides meeting and trade show support; including setting up equipment and installing temporary cabling as needed.
• Conducts pre-site inspection, preventative maintenance and customer care support for service contracts.
• Maintains accurate records to reflect the support and repair history of equipment serviced or repaired.
• Returns defective parts replaced during repairs in a timely manner to designated depots.
• Establishes and maintains open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems).
• Works closely with customers, local sales representatives, product engineers, marketing managers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction.
• Establishes a communication schedule with service managers and administrators to exchange information on daily and weekly activities.
• Other duties as assigned including but not limited to the performance of functions related to the service processes of the company.

Experience and Qualifications

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience.
• Three years’ related experience with surface mount technology, electronics and/or robotics .
• Mechanical assembly and basic maintenance experience preferred.
• Proven mechanical, electrical and computer competency.
• Experience or training/certification in computers and Microsoft Windows environments
• English language skills preferred.
• Possesses a valid driver’s license and reliable transportation.
• Valid Passport required.

Languages

• Thai native language skills (required).
• Fluency in English (required).
• Chinese/Mandarin language skills would be considered an advantage.