{"id":2368616,"url":"https://alion.io/job/mydna-key-account-manager","title":"Key Account Manager","company":{"id":680223,"name":"MYDNA","domain":"mydna.com","url":"https://alion.io/company/mydna-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1371},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-01T13:44:58Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-16T04:23:41Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Our Purpose\nOur mission is to build a healthier and more connected world with precision health and genealogy services. We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.\nOur Values\nAll employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role. This is how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.\nPosition Overview\nThe Senior Key Account Manager acts as the strategic commercial link between Gene by Gene’s high-value B2B partners and internal CAP/CLIA-certified laboratory operations. Joining a cross-functional team across commercial sales, lab ops, and bioinformatics, this role owns enterprise partner retention, drives revenue expansion across Next-Generation Sequencing (NGS) and SaaS diagnostic platforms, and translates complex client requirements into executable lab workflows.\nAccountabilities and Responsibilities\nRelationship Management & Retention (30%)\nPrimary Account Presence: Serve as the single point of contact and primary account lead across all client interactions; maintain continuous presence in every client meeting.\nWeekly Stand-Up Leadership: Organize, attend, and lead weekly operational stand-up meetings with key account teams to track active projects, resolve emerging blockers, and align on deliverables.\nProactive Account Health: Monitor client turnaround times (TAT), sample intake queues, and customer support tickets to resolve disputes before they impact account satisfaction.\n\nQuarterly Business Reviews (QBRs) & Financial Management (25%)\nQBR Execution: Prepare and lead monthly, quarterly, and annual Business Reviews (QBRs/YBRs) with client executives and procurement leads.\nData-Driven Reporting: Compile and present detailed QBR metric packages covering volume trends, unit pricing structures, assay SLAs, turnaround times, and contract compliance.\nInvoice & Payment Integrity: Review client payment history, monitor Days Sales Outstanding (DSO), address billing discrepancies, and ensure accounts remain current on all invoices.\n\nIntake, Account Upgrades & Cross-Functional Collaboration (25%)\nIdentify cross-selling and upselling opportunities within existing accounts across Gene by Gene's product lines (e.g., transitioning genealogy or standard consumer accounts into advanced clinical sequencing or SaaS interpretation).\nMaintain an accurate pipeline forecast within CRM tools (e.g., Salesforce), tracking deal progression, sample volumes, and contract renewals.\nCollaborate with sales leadership to develop custom account plans aligned with revenue targets.\n\nCRM Pipeline & Strategic Planning (20%)\nPipeline Forecasting: Maintain real-time pipeline accuracy in CRM tools (e.g., Zoho, Salesforce), tracking deal progression, sample volume projections, and upcoming contract renewals.\nAccount Strategy: Develop custom multi-year account plans aligned with company revenue growth targets.\nMarket Feedback: Gather partner feedback and genomic industry trends to inform internal pricing models, assay capacity planning, and service offerings.\n\nPosition Requirements\nLifecycle Account Ownership: Proven ability to manage high-touch B2B relationships from initial sales calls through onboarding, day-to-day operations, and executive reviews.\nQBR & Financial Acumen: Proficiency in analyzing account volume, pricing tiers, SLA data, and invoice/payment histories for executive QBR presentations.\nTechnical Translation: Ability to translate lab capacities, NGS assay capabilities, and technical workflows into tailored commercial solutions.\nCross-Functional Facilitation: Exceptional skill in leading inter-departmental meetings involving bioinformaticians, lab directors, 3PL/shipping leads, billing teams, and project managers.\nCRM & Platform Mastery: Proficiency in managing account pipelines and operational tracking within Zoho.\nIndustry Experience: 4 to 6+ years in commercial life sciences, molecular diagnostics, biotechnology, or reference laboratory services.\nDomain Focus: At least 3+ years specifically focused on B2B account management, Next-Generation Sequencing (NGS), or clinical diagnostic sales.\nTrack Record: Demonstrated success leading client stand-ups, conducting executive QBRs, negotiating contract renewals, and managing upselling initiatives with Project Managers.\nRequired: Bachelor’s Degree in Life Sciences, Bioengineering, Business Administration, or related field.\nKey Relationships / Stakeholders\nInternal: Laboratory Scientists & Directors, Bioinformatics Teams, Quality Assurance/Regulatory Compliance, Finance & Billing, Commercial Sales Leadership.\nExternal: Enterprise B2B Clients, Research Institutions, Healthcare & Clinical Providers, Procurement Leads, Third-Party Platform Partners.\nWhy Join Us\nAt Gene by Gene, you’ll join a mission-driven team advancing the science of genetics and discovery. You’ll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.\nComprehensive Benefits\nMedical & Health Savings: Choice of 3 medical tiers generously sponsored by the company, with a monthly $50-$100 employer HSA contribution based on plan type and dependent level.\n100% Covered Dental & Vision: No premium costs for employees or dependents.\n401(k) Matching: Generous 50% company match up to 6% of annual base salary.\nDiverse PTO Framework: Structured time off incorporating vacation, sick leave, mental health days, personal days, company holidays, and a flexible floating holiday.\nIncome Protection & Family Leave: Full company sponsorship of Short-Term and Long-Term Disability (STD/LTD) alongside Paid Family Leave offerings.","description_format":"text","description_chars":6311,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioinformatics","Genomics & Genetic Testing"],"lifecycle":[{"event":"open","at":"2026-10-12T17:09:34Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":0.9,"age_days":13,"expected_fill_days":33,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mydna-key-account-manager","json_url":"https://alion.io/job/mydna-key-account-manager.json","meta":{"generated_at":"2026-10-16T05:23:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680223},"rest":"https://alion.io/mcp/rest/get_company?id=680223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmydna-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmydna-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmydna-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mydna-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmydna-key-account-manager"}]}