{"id":4061568,"url":"https://alion.io/job/mygration-pty-ict-support-and-test-engineers","title":"ICT Support and Test Engineers","company":{"id":4532702,"name":"Mygration Pty","domain":"mygration.com.au","url":"https://alion.io/company/mygration-pty","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T08:47:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T08:47:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Location: Helensvale, QLD, 4212\n\nFull-Time: Immediate start\n\nJob Title: ICT Support and Test Engineers\n\nSalary Range: $79,500 - $90,000 - depending on skills level and work experience + superannuation.\n\nJob Closes Date: 30 Days\n\nAbout the Role\n\nOn behalf of our client, a leading provider of high-end joinery and construction solutions, we are seeking an experienced ICT Support and Test Engineer to support the organisation's technology infrastructure and business systems. This role is responsible for delivering technical support, conducting system testing and quality assurance activities, and contributing to the ongoing improvement, reliability, and performance of ICT systems across the business.\n\nKey Responsibilities\n\nBusiness Systems & User Support\n\n• Provide day-to-day support for ICT systems used across administration, project management, design, and production teams.\n\n• Resolve technical issues relating to computers, software applications, printers, networks, internet connectivity, databases, and email systems.\n\n• Configure, deploy, maintain, and upgrade hardware and software to ensure reliable business operations.\n\nSoftware Testing & System Validation\n\n• Develop and execute testing activities for new software, upgrades, and system enhancements before implementation.\n\n• Identify system faults, performance issues, and functionality gaps, documenting findings and coordinating resolutions.\n\n• Verify that business applications perform in line with operational requirements and quality standards.\n\nQuality Reviews & Risk Management\n\n• Conduct reviews of ICT processes, system records, and operational documentation to identify areas for improvement.\n\n• Monitor compliance with internal procedures, security controls, and technology standards.\n\n• Investigate recurring issues and recommend practical solutions to minimise operational risks and system downtime.\n\nTechnology Improvement Projects\n\n• Assist with evaluating current ICT infrastructure and supporting future technology initiatives.\n\n• Contribute to projects involving system upgrades, infrastructure improvements, cybersecurity enhancements, and process automation.\n\n• Support the integration of technology solutions that improve efficiency across manufacturing and project delivery functions.\n\nKnowledge Sharing & Documentation\n\n• Prepare technical reports, testing records, operating procedures, support guides, and asset registers.\n\n• Deliver system training and technical advice to employees to improve system usage and adherence to procedures.\n\n• Work closely with internal stakeholders and external vendors to support ongoing technology improvements.\n\nRequirements\n\n• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.\n\n• Minimum 2 years of experience in ICT support, systems testing, quality assurance, or a similar role.\n\n• Experience troubleshooting software, hardware, networks, and business systems.\n\n• Strong analytical, testing, documentation, and problem-solving skills.\n\n• Ability to communicate technical information to both technical and non-technical users.\n\n• Strong attention to detail and commitment to continuous improvement.\n\nHow to Apply\n\nPlease send your CV and a cover letter outlining your relevant experience. Applications will be reviewed on a rolling basis.\n\nPlease note: We are acting as recruitment agents on behalf of our client. 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