{"id":3586789,"url":"https://alion.io/job/myjob-service-manager","title":"Service Manager","company":{"id":2046796,"name":"myjob","domain":"myjob.ch","url":"https://alion.io/company/myjob-ch","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"myjob.ch","ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bern, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-11-01T12:27:24Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-01T12:27:24Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Die SPIE Schweiz AG ist ein Schweizer Full-Service Anbieter für ICT-, Multitechnik- E-Mobility und Facility-Services. Mit den Divisionen SPIE ICS (Information Communication Services), SPIE MTS (Multi-Technical Services) und SPIE IFS (Integral Facility Services) werden schweizweit an 8 Standorten Dienstleistungen in den Sektoren Smart City, Energie, effiziente Gebäude und Industrie angeboten.\n Als Service Manager bist Du verantwortlich für die Sicherstellung eines stabilen, effizienten und kundenorientierten Servicebetriebs. Du steuerst und überwachst die vereinbarten Serviceleistungen anhand definierter SLA- und KPI-Vorgaben und stellst deren Einhaltung sicher. Dabei koordinierst Du die relevanten ITIL-Prozesse wie Incident-, Problem-, Change- und Release-Management und arbeitest eng mit Kunden, internen Fachbereichen sowie externen Partnern zusammen.\n Zu Deinen Aufgaben gehören die Analyse und kontinuierliche Optimierung von Service- und Betriebsprozessen, die Identifikation von Verbesserungspotenzialen sowie die Umsetzung geeigneter Massnahmen zur Steigerung von Servicequalität, Kundenzufriedenheit und Betriebseffizienz. Du erstellst aussagekräftige Service-Reports, führst regelmässige Service Reviews durch und sorgst für Transparenz hinsichtlich Serviceleistung, Risiken und Handlungsbedarf.\n Darüber hinaus übernimmst Du die fachliche Steuerung von Lieferanten und Partnern, koordinierst Eskalationen und stellst die nachhaltige Behebung von Störungen und Serviceproblemen sicher. Du unterstützt die Planung und Überwachung von Servicebudgets und Ressourcen und wirkst aktiv an der Weiterentwicklung des Serviceportfolios mit.\n Mit Deiner ausgeprägten Serviceorientierung, Deinem analytischen Denkvermögen und Deiner Kommunikationsstärke trägst Du wesentlich zur Sicherstellung einer hohen Servicequalität und zu einer nachhaltigen, vertrauensvollen Zusammenarbeit mit Kunden, Partnern und internen Stakeholdern bei.\n Dein Profil:\n Mehrjährige Erfahrung im ICT-Service Management\n Fundierte Kenntnisse in ITIL und ITSM-Prozessen\n Erfahrung in Incident-, Problem-, Change- und Release-Management\n Routine in der Steuerung von SLA, KPI und Servicequalität\n Erfahrung mit ITSM-Tools und Service-Reporting\n Analytische, strukturierte und lösungsorientierte Arbeitsweise\n Ausgeprägte Kunden-, Service- und Stakeholderorientierung\n Erfahrung in Lieferanten-, Budget- und Ressourcenmanagement\n Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift\n Arbeitsort: Bern\n Bist du an der Stelle interessiert? Dann sendest Du deine vollständigen Bewerbungsunterlagen (Lebenslauf, Diplome, Arbeitszeugnisse), indem du auf \"auf diese Stelle bewerben\" klickst.\nFür weitere Informationen kontaktierst du Corinne Hayoz per E-Mail: oder per Telefon +41 58 301 18 23.\nDas Maskulinum gilt für das Femininum und andere Geschlechter.\nFür diese Vakanz arbeiten wir nicht mit Personalvermittlungen zusammen.","description_format":"text","description_chars":2929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-01T12:27:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.539,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["seen:1","agency","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/myjob-service-manager","json_url":"https://alion.io/job/myjob-service-manager.json","meta":{"generated_at":"2026-11-03T09:30:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2046796},"rest":"https://alion.io/mcp/rest/get_company?id=2046796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyjob-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyjob-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyjob-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myjob-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyjob-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3586789}},{"tool":"search_jobs","arguments":{"company":"myjob.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3586789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}