Product Manager, Payments

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry-we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

About the Role

As a Product Manager, you will own a defined product area and be responsible for delivering meaningful outcomes for customers and the business. You will partner closely with Engineering, Design, Data, Customer Success, Support, Sales, and other stakeholders to understand customer needs, shape product direction, and deliver high-quality software solutions.

This role is ideal for someone who enjoys solving complex customer and business problems, making thoughtful product decisions, and collaborating across teams to deliver meaningful outcomes. While you will receive guidance on broader product strategy, you will be expected to independently lead product discovery, prioritization, execution, and continuous improvement within your product area.

Success in this role is measured by the outcomes you create for customers and the business through strong product judgment, cross-functional collaboration, and reliable execution.

What You’ll Do

Own Customer Problems

• Develop a deep understanding of customers through research, observation, data, and stakeholder feedback.
• Clearly define customer problems and identify opportunities to improve the product.
• Validate assumptions and solutions through customer insights, experimentation, and data.

Product Strategy & Prioritization

• Translate customer and business needs into prioritized product initiatives.
• Evaluate solution options and make informed tradeoff decisions based on customer value, business impact, and technical feasibility.
• Define clear product requirements, success metrics, and launch criteria.

Deliver Results

• Own initiatives from discovery through launch, measuring outcomes and continuously improving the product based on customer feedback and data.
• Partner closely with Engineering and Design to deliver high-quality software.

Collaborate & Communicate

• Build strong cross-functional partnerships across Engineering, Design, Customer Success, Sales, Support, and Operations.
• Communicate priorities, decisions, risks, and progress clearly to technical and business stakeholders.
• Proactively identify dependencies, manage tradeoffs, and help teams stay aligned.

Take Ownership

• Independently own a defined product area with increasing autonomy, balancing short-term customer needs with long-term product health.
• Continuously improve your product management practices through feedback, learning, and data-driven decision making.

In Payments, Specifically

• Own a defined area of the payments platform end to end, which may include settlement, reconciliation against dealer accounting systems, disputes, processor integrations, or payments reporting.
• Own the economics of that area alongside the experience. Understand what we earn and what we pay, make your case in commercial terms, and quantify risk and exposure so the business can decide on it.

You do not need payments experience. You will need to learn a complicated domain fast, be precise about money, and think commercially by instinct.

Qualifications

• 3+ years of experience in Product Management or a related role within SaaS or enterprise software. We will consider strong candidates from payment operations, implementation, solutions engineering, or business analysis where the work was substantively product work.
• Demonstrated ability to deliver customer and business outcomes through cross-functional product development.
• Strong analytical and problem-solving skills with the ability to make data-informed product decisions.
• Experience defining product requirements, prioritizing work, and measuring success through product metrics.
• Experience conducting customer interviews, usability testing, or other product discovery activities.
• Proficiency with modern product, design, and AI-assisted tools to accelerate product discovery, communication, and execution.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced, collaborative environment with evolving priorities.

At myKaarma, Product Managers are expected to be curious, customer-centric, collaborative, and outcome driven. We value product managers who seek to deeply understand customer problems, make thoughtful decisions grounded in evidence, and continuously improve both their products and themselves.

Nice to Have Skills & Qualifications

• Experience in automotive technology or enterprise SaaS ecosystems.
• Familiarity with API platforms, developer experience, or integration frameworks.
• Background in CX optimization, automation, or partner ecosystems.

We know great candidates don't always match every requirement. If this role excites you and your experience aligns with many of the qualifications, we'd encourage you to apply. Skills can be learned-we also value curiosity, ownership, and a willingness to grow.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy unlimited snacks and refreshments when in our office.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling outthis form.

myKaarma participates in theE-Verify Program.

myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need