{"id":3701429,"url":"https://alion.io/job/mylandtrust-client-support-specialist","title":"Client Support Specialist","company":{"id":680135,"name":"Mylandtrust","domain":"mylandtrust.com","url":"https://alion.io/company/mylandtrust","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T19:37:43Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T19:48:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Client Support Specialist serves as the primary point of contact for agents, attorneys, lenders, and internal team members both before and after a file is scheduled for closing. This role is responsible for managing a wide range of requests related to upcoming closings and general title inquiries while delivering exceptional customer service in alignment with Landtrust’s customer experience standards. Client Support Specialists are expected to respond to emails within two hours of receipt and provide timely, accurate support, including answering questions, preparing CPLs and preliminary CDs, and directing clients to the appropriate team members for specialized assistance when needed.\nCore Responsibilities\nManage incoming requests in the shared inbox, ensuring prompt, professional responses in line with service standards\nComplete New File Reviews in Resware by opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and accurately labeling all documents\nPrepare and issue Closing Protection Letters (CPLs) and other required lender documents\nSupport attorney-based title transactions by preparing Strict Joint Order (SJO) agreements for earnest money\nProvide earnest money receipts and assist with processing refunds for cancelled transactions\nServe as the primary point of contact for all earnest money-related inquiries and requests\nResponsibilities by Task\nDaily\nPrepare FedEx shipping labels for outgoing documents\nResearch and verify property tax information\nPrepare preliminary Closing Disclosures (CDs) and fulfill lender-related title requests\nEnter buyer’s attorney fees accurately in Resware\nUpload, associate, and properly label lender and seller documents within Resware\nWeekly\nAttend weekly team meetings. \nMonthly\nAttend Monthly Client Support meetings\nProductivity Expectations\nComplete an average of 10-20 New File Reviews per day\nPrepare and issue an average of 10-15 Closing Protection Letters (CPLs) per day\nRespond to and/or acknowledge all personal and team emails within two hours, in accordance with CX guidelines\nRequirements\nPrior customer service experience\nStrong written and verbal communication skills\nEffective problem-solving abilities\nPatient, level-headed, and able to perform well under pressure\nStrong attention to detail\nAbility to collaborate and work effectively within a team\nTeam-oriented mindset\nDemonstrates ownership and accountability for work\nSalary Range\n$45,000-$55,000 base salary\nBenefits\n Medical\n Dental\n 401k with matching\n PTO\n VTO","description_format":"text","description_chars":2575,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-11-03T19:37:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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