# Client Support Specialist

The Client Support Specialist serves as the primary point of contact for agents, attorneys, lenders, and internal team members both before and after a file is scheduled for closing. This role is responsible for managing a wide range of requests related to upcoming closings and general title inquiries while delivering exceptional customer service in alignment with Landtrust’s customer experience standards. Client Support Specialists are expected to respond to emails within two hours of receipt and provide timely, accurate support, including answering questions, preparing CPLs and preliminary CDs, and directing clients to the appropriate team members for specialized assistance when needed. Core Responsibilities Manage incoming requests in the shared inbox, ensuring prompt, professional responses in line with service standards Complete New File Reviews in Resware by opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and accurately labeling all documents Prepare and issue Closing Protection Letters (CPLs) and other required lender documents Support attorney-based title transactions by preparing Strict Joint

- **Id**: 3701429
- **Url**: <https://alion.io/job/mylandtrust-client-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Schaumburg, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T19:37:43Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-10T18:53:08Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 2575
- **Description truncated**: no
- **Benefits**: 401k plan
- **Relocation offered**: no
- **Industries**: Mortgage Lending & Brokers

## Company

- **Id**: 680135
- **Name**: Mylandtrust
- **Domain**: mylandtrust.com
- **Url**: <https://alion.io/company/mylandtrust>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 45000
- **Max**: 55000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 55000

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-03T19:37:43Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 25
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 55000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.