{"id":1817857,"url":"https://alion.io/job/mymoneymatters-customer-launch-manager","title":"Customer Launch Manager","company":{"id":3883366,"name":"Mymoneymatters","domain":"mymoneymatters.com","url":"https://alion.io/company/mymoneymatters","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":540},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T11:13:35Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T19:41:35Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Money stress is the biggest productivity killer in the workplace - My Money Matters exists to change that. We're building an app that improves employees' finances automatically every pay day - giving them financial tools that directly improve their financial health with less effort.\nEvery pay day is an opportunity to build better money habits. We make it easy. Employees can accelerate retirement savings with tax-efficient pension top-ups, build a safety net effortlessly with auto savings, or access their already-earned salary ahead of pay day for emergencies.\nFor employers, fewer employees with money worries means more focus on work. We're trusted by major organisations including the NHS, and we're growing fast.\nRole Overview\nAs a Customer Launch Manager in our Launch team, you lead customer onboarding from contract signature to go-live. You take over from Sales and get each new customer live in under 30 days, with as many employees signed up as possible from day one.\nYou own the journey from signature to launch: set-up, payroll and data readiness, employer communications and the pre-launch sign-up drive. Speed and take-up are what matter. A fast launch means our customers see value sooner, and every employee signed up at launch is revenue from day one.\nOnce the customer is live, you hand over to the Account Manager, so they pick up a live, well-understood account that is ready to grow.\nThe role is hybrid, with 1-2 days in the London office per week.\nKey Responsibilities\nHandover from Sales\nTake a structured handover from Sales at contract signature, confirming scope, products, key contacts and launch date\n\nSupport Sales on late-stage deals where needed, so what is sold can be launched quickly\n\nRun a kick-off with the employer within the first week and agree a launch plan with clear owners and dates\n\nLaunch in Under 30 Days\nOwn each launch end to end, from kick-off to go-live, for a portfolio of new customers\n\nBuild out a mutually agreed launch plan with the customer\n\nGet payroll, data and integrations ready, working through requirements, testing and sign-off with the employer\n\nSpot risks, dependencies and blockers early and remove them before they slip the date\n\nKeep launches consistent and repeatable, using standard playbooks and adapting only where the customer needs it\n\nSign-ups Ready for Launch\nOwn a pre-launch sign-up target for every launch\n\nPlan employee communications with the employer and Marketing: announcements, webinars, pay-slip messages and on-site sessions\n\nEquip HR, Payroll and line managers to promote the service\n\nTrack sign-ups against target in the run-up to launch and act quickly where take-up is low\n\nHandover to Account Management\nHand each live customer to the Account Manager with a clear record of scope, stakeholders, sign-ups and next opportunities\n\nRun launches of new products for existing customers when the Account Manager closes an expansion\n\nCross-Functional Collaboration\nSales: feedback on what speeds up or slows down launch, so deals are shaped to launch well\n\nMarketing: launch campaigns and sign-up materials\n\nProduct and Engineering: raise blockers early and feedback on set-up friction\n\nImprove the launch playbook, documentation and ways of working over time\n\nHow Success Is Measured\nSpeed and take-up come first; quality of handover protects both.\nMeasure\nWhat it shows\nTime to launch\nDays from contract signature to go-live, against a 30-day target\nSign-ups at launch\nEmployees signed up by go-live, against target\nLaunch take-up rate\nShare of eligible employees signed up by go-live\nLaunches on time\nShare of launches delivered on the agreed date\nHandover quality\nAccount Manager and customer feedback on the handover\nSkills & Competencies\nCore Skills\nStrong delivery and coordination: runs several launches in parallel and hits dates (formal project management background not required)\n\nPace and urgency: removes blockers rather than waiting for them to clear\n\nConfident with payroll, data and integration requirements, and able to lead those conversations with customers\n\nCampaign mindset: knows how to drive employee take-up through clear, well-timed communications\n\nCommunicates clearly with technical and non-technical stakeholders, from payroll teams to HR directors\n\nTakes ownership of outcomes, not just activity, with minimal day-to-day direction\n\nExperience & Background\nProven track record delivering customer onboarding, implementation or launches in a SaaS or platform business\n\nExperience driving user or employee adoption, ideally in employee benefits, payroll, HR or financial wellbeing\n\nExperience managing several customer projects at once against tight timelines\n\nExperience with payroll data, integrations or HR systems is advantageous\n\nExperience with public sector or other complex organisations is advantageous but not essential\n\nWhat the Role Is Not\nA reactive technical support role\n\nA back-office set-up role: launch success is measured by sign-ups, not just go-live\n\nA long-term account role: once a customer is live, the Account Manager takes over\n\nA role requiring task-level direction\n\nThis role suits someone who loves pace and ownership and wants to see every launch go live quickly with employees signed up and ready to benefit.\nOur Recruitment Process\nStage 1 | People & Culture Call - An initial conversation about your experience, motivations and what you’re looking for in your next role.\nStage 2 | Hiring Manager Interview - A 60-minute interview with the Hiring Manager to explore your experience in more detail, your approach to the role and give you the opportunity to learn more about the team and what we’re building.\nStage 3 | Practical Exercise - A final-stage practical exercise designed to give you the opportunity to demonstrate how you would approach some of the key areas of the role. You’ll be provided with a briefing and any relevant context in advance so you have time to prepare.\nBenefits\nRemote working within the UK\nWork remotely from anywhere in the UK, giving you flexibility to work where you perform at your best.\nHome office budget\nReceive a £200 annual budget to help you set up and improve your home working space.\nAnnual leave\n25 days’ annual leave, increasing with tenure, plus the option to purchase up to 5 additional days each year.\nBirthday off\nTake your birthday off, because everyone deserves time to celebrate properly.\nCollaborative team bonus\nFor non-commission roles, you’ll be part of our collaborative team bonus scheme, recognising shared success across the business.\nPension scheme\nAccess to our pension scheme.\nPerkbox salary sacrifice schemes\nAccess salary sacrifice schemes through Perkbox, including car leasing, gym memberships and tech purchases.\nMedical cashback scheme\nHelping with everyday healthcare costs.\nEnhanced parental leave\nSupport during important life moments.\nTeam connection\nRegular opportunities to connect as a team, including our annual Summer Conference.","description_format":"text","description_chars":6952,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Home office","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Finance Apps & Education","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-04T02:54:38Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.718,"p_room":0.75,"age_days":19,"expected_fill_days":23,"reasons":["conf:1","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/mymoneymatters-customer-launch-manager","json_url":"https://alion.io/job/mymoneymatters-customer-launch-manager.json","meta":{"generated_at":"2026-10-22T23:17:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3883366},"rest":"https://alion.io/mcp/rest/get_company?id=3883366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmymoneymatters-customer-launch-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmymoneymatters-customer-launch-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmymoneymatters-customer-launch-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mymoneymatters-customer-launch-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmymoneymatters-customer-launch-manager"}]}