Head of Information Technology

Requirements:

• 18-20 years of experience across IT infrastructure, enterprise technology or IT operations.
• At least 6-8 years leading infrastructure for a large, geographically distributed business, ideally across 500+ physical locations.
• Relevant experience in retail, quick commerce, e-commerce, logistics, telecom, manufacturing or BFSI.
• Experience leading distributed internal and partner teams of 100+ across NOC, Service Desk, field support and regional IT.
• Direct ownership of large infrastructure budgets and vendor spend, including multi-year telecom, hardware and managed-service contracts.

Technical and operational depth:

• Hands-on ownership of SD-WAN/MPLS, LAN/WAN/Wi-Fi architecture, last-mile connectivity and network redundancy.
• Strong experience with data-centre operations, compute and storage, backup, DR/BCP and enterprise end-user computing.
• Experience standardising and managing warehouse/store technology such as handhelds, POS devices, CCTV, access control and workplace systems.
• Strong command of IT service management, incident and problem management, asset lifecycle, monitoring and automation.
• Working knowledge of infrastructure security and compliance frameworks including ISO 27001 PCI-DSS, and SOC 2

Leadership qualities:

• Builds repeatable mechanisms instead of solving each site as a one-off problem.
• Balances reliability, security and cost, and can make clear trade-offs under operational pressure.
• Communicates directly during incidents and holds teams and vendors accountable through closure.