{"id":4212821,"url":"https://alion.io/job/myob-account-manager-retention","title":"Account Manager - Retention","company":{"id":49874,"name":"MYOB","domain":"myob.com","url":"https://alion.io/company/myob","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T23:57:48Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T01:38:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nJoin our Partner Sales team and look after an established portfolio of accounting practices across Australia. You’ll build trusted relationships, get to know what matters to each practice and help them get more value from MYOB.\nThis role brings relationship management and commercial growth together. You’ll manage existing partnerships and revenue, while finding ways to grow each relationship through broader use of MYOB Practice and SME products.\nYou’ll enjoy getting close to the practices you work with, but you’ll also be motivated by a target. You’ll take the lead on your portfolio, stay curious about what’s changing for each practice and act when you see an opportunity to help them move forward.\nKey responsibilities\nManage a portfolio of established accounting practices, building strong, lasting relationships with key contacts and decision-makers\nUnderstand each practice’s goals, challenges and technology to identify where MYOB can help\nProtect existing revenue and support renewals, while growing product adoption and identifying relevant cross-sell and upsell opportunities\nBuild and deliver account and territory plans that reflect partner needs and support commercial growth\nLead regular business reviews and useful conversations with partners about their goals, progress and next steps\nWork with Solution Consulting, Product Adoption and Support to resolve issues and create a joined-up partner experience\nKeep customer records, opportunity details and forecasts up to date, making activity, risks and growth opportunities clear\nWhat we’d love to see from you\nExperience in account management, SaaS or technology sales, or a similar customer-facing commercial role\nA track record of working towards sales or revenue targets and turning growth opportunities into results\nConfidence building relationships with a range of stakeholders, including senior decision-makers\nA proactive, results-focused approach. You take ownership of your portfolio and create opportunities rather than wait for them to appear\nExperience balancing customer retention with product growth, including cross-sell or upsell\nStrong commercial judgement and the ability to understand a practice’s business and connect its needs with relevant MYOB products\nExperience in accounting, accounting technology or financial software is a bonus, but not essential","description_format":"text","description_chars":2361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-11-13T01:38:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T03:19:55Z"},"pay":null,"html_url":"https://alion.io/job/myob-account-manager-retention","json_url":"https://alion.io/job/myob-account-manager-retention.json","meta":{"generated_at":"2026-11-13T03:19:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49874},"rest":"https://alion.io/mcp/rest/get_company?id=49874"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyob-account-manager-retention"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyob-account-manager-retention"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyob-account-manager-retention"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myob-account-manager-retention\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyob-account-manager-retention"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4212821}},{"tool":"search_jobs","arguments":{"company":"myob.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4212821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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