{"id":1943694,"url":"https://alion.io/job/myob-community-lead","title":"Community Lead","company":{"id":49874,"name":"MYOB","domain":"myob.com","url":"https://alion.io/company/myob","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Communications","role_family":"Communications","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":182000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":206},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T03:58:06Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T04:36:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the role\nAs our Community Lead, you’ll help create an engaging, inclusive and genuinely useful online experience for MYOB’s customers and partners. You’ll manage conversations across our Community Forum and social channels, provide timely support, and turn community feedback into insights that help improve the wider customer experience. Working across Customer Success, Product, Marketing and Partner teams, you’ll be the voice of our community inside the business and help our members feel heard, supported and connected.\nKey responsibilities\nDevelop and deliver initiatives that grow participation and engagement across our online community\nBe an active presence across the Community Forum and social channels, responding to questions, feedback and concerns\nModerate conversations to maintain a respectful, constructive and inclusive environment\nMonitor public review platforms, track customer sentiment and provide thoughtful, personalised responses\nBuild stronger connections with customers and partners through community programs, promotions and virtual events\nTurn community feedback and trends into clear insights and improvement opportunities for the business\nCollaborate with Product, Customer Success, Marketing and other teams to align community initiatives with business priorities\nWhat we’d love to see from you\nExperience managing, moderating or growing an online community, ideally within a technology or SaaS environment\nA customer-first mindset, with the empathy and judgement to handle a variety of questions and conversations\nStrong written and verbal communication skills, with the ability to adapt your approach for different audiences\nConfidence working across community forums, social media, CRM or other digital engagement platforms\nStrong organisation and prioritisation skills, with the ability to manage multiple activities independently\nA curious and analytical approach, with experience using feedback and community metrics to identify trends and opportunities\nA collaborative style and the confidence to advocate for customers and partners across different teams","description_format":"text","description_chars":2100,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Software","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-06T04:54:10Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/myob-community-lead","json_url":"https://alion.io/job/myob-community-lead.json","meta":{"generated_at":"2026-10-13T04:59:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49874},"rest":"https://alion.io/mcp/rest/get_company?id=49874"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyob-community-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyob-community-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyob-community-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myob-community-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyob-community-lead"}]}