Customer Experience Representative

MYOB • Enterprise Resource Planning (ERP) • Billing & Invoicing • 1 day ago
Apply now
Similar jobs
659,077open jobs
38,403companies
95,422added this week
Browse all
Location
Remote/Hybrid (Christchurch, New Zealand)
Employment
Full-Time
Overview
Company
Impact
Profile match

MYOB

MYOB is a long established Australian business management software company serving small and medium enterprises. Its products cover accounting, payroll, enterprise resource planning and practice management. The company was taken private by KKR after decades on the Australian market.
myob.com • HQ: Melbourne, Australia • Productivity Software • Billing & Invoicing • Enterprise Resource Planning (ERP) • Est. 1991

About the Role

Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.

Support our Accountants and Accounting Practices with their Tax product via phone & email. We will provide training, mentoring and assistance to support you to do this. You will also:

- Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.

- Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.

- Meet and exceed performance objectives (KPIs) aligned with the responsbilities of the role

About You

- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial

- Experience in troubleshooting applications and workflows.

- Experience / Knowledge of accounting products is beneficial

- A collaborative mindset and ability to work with other team members at MYOB

- Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.

- Proven record of delivering key results against company objectives

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
659,077 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Christchurch
≈ $67k – $139k per year (Estimated) • Remote/Hybrid • Full-Time • Sydney
Python
SQL
SAS
Analytics
Power BI
Apply
Remote/Hybrid • Full-Time • Sydney
Apply
Remote/Hybrid • Full-Time • Melbourne
Apply
≈ $115k – $244k per year (Estimated) • Remote/Hybrid • Full-Time • Melbourne
Apply
≈ $113k – $241k per year (Estimated) • Remote/Hybrid • Full-Time • Sydney
Apply
≈ $62k – $140k per year (Estimated) • Remote • Full-Time • 5+ years exp • Bachelor's Degree • Auckland • Christchurch • Wellington
Apply
≈ $73k – $155k per year (Estimated) • In office • Full-Time • 6+ years exp • Christchurch
Apply
≈ $35k – $98k per year (Estimated) • In office • Part-Time • Master's Degree • Christchurch
Apply
≈ $35k – $98k per year (Estimated) • In office • Part-Time • Master's Degree • Christchurch
Apply
In office • Contractor • Christchurch
Apply
See all jobs
This is one of many
659,077 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles