{"id":2570635,"url":"https://alion.io/job/myollie-customer-experience-associate","title":"Customer Experience Associate","company":{"id":3123,"name":"Myollie","domain":"myollie.com","url":"https://alion.io/company/myollie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States","Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T22:03:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T10:58:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Come join the Award Winning Ollie Canine Care team!\nOllie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.\nOur mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.\nThat’s where you come in…\nWe’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.\nThis role will report to the Customer Experience Manager. We are ONLY hiring candidates living within roughly one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.\nResponsibilities:\nRepresent the Ollie brand voice to our current and prospective customers.\nDeliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.\nManage customer relationships across multiple channels, including emails, phones, our order management system, and more!\nAccurately track and monitor customer feedback and interactions.\nHelp drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.\nDevelop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!\nAbout You:\nPut pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.\n Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.\nImprovisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules. \nProblem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. \n Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.\nOther Experience:\nBachelor’s Degree from an accredited four-year college or university.\nPrevious experience in customer-centric roles (retail, food service, etc.)\nExperience with pets or health-foods preferred\nExperience with Gladly or a similar platform a plus\nInterest in working in a pet-friendly, fast-moving environment\nBenefits\nCompetitive hourly salary and an annual bonus potential\nSponsored 401k program with employer match up to 4%\nComprehensive health coverage including medical, dental and vision\nPaid parental leave\n1-week paw-ternity leave for new dog parents\nOllie subscription for one dog\nInspiring pack members!","description_format":"text","description_chars":2995,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-14T22:51:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/myollie-customer-experience-associate","json_url":"https://alion.io/job/myollie-customer-experience-associate.json","meta":{"generated_at":"2026-10-15T13:33:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3123},"rest":"https://alion.io/mcp/rest/get_company?id=3123"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyollie-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyollie-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyollie-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myollie-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyollie-customer-experience-associate"}]}