{"id":1225689,"url":"https://alion.io/job/myoperator-product-manager-telephony","title":"Product Manager - Telephony","company":{"id":2740334,"name":"MyOperator","domain":"myoperator.com","url":"https://alion.io/company/myoperator-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":{"min":2000000,"max":2500000,"currency":"INR","period":"year","gross":true,"usd_annual":26205},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":true},{"name":"Voice Agents","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-09-21T13:16:08Z","employer_posted_date":null,"last_verified_at":"2026-09-21T13:16:08Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Job Description\nMyOperator's Telephony platform powers call handling, IVR routing, number/DID provisioning, and outbound dialer campaigns for over 12,000 businesses. We're looking for a Product Manager to own this domain - someone with genuine technical depth in telephony and voice systems, who can translate how these systems actually work into a clear, well-sequenced roadmap and partner closely with engineering to ship it.\n\nThis is a technical, hands-on role suited to a PM who understands the mechanics of telephony infrastructure - call routing strategies, IVR state machines, DID lifecycle management, SIP/Asterisk-based call systems and can write specs that hold up against how these systems are actually built, not just how they appear on the surface.\n\nAbout MyOperator\nMyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.\n\nMyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.\n\nKey Responsibility Areas\nOwn the Telephony product roadmap end-to-end - call handling, IVR/routing, DID provisioning, and outbound dialer campaigns - writing specs grounded in real system architecture and partnering closely with engineering to ship them.\nMaintain delivery visibility and alignment across the roadmap, using tools like Jira to track progress, sequence dependencies, and keep priorities clear for engineering.\n\nRequirements — Must Have\nStrong technical understanding of telephony and voice infrastructure - IVR call flows and state machines, call routing strategies (round robin, simultaneous, sequential), SIP/Asterisk-based call systems, and DID/number provisioning and lifecycle management.\n4+ years as a Product Manager/Product Owner on a technical or infrastructure-heavy product (telephony, VoIP, messaging/CPaaS, or a comparably systems-heavy backend domain), with end-to-end ownership of a roadmap you can speak to in specifics.\nDemonstrable ability to read and reason about backend system design - can point to specs/PRDs you've written that account for real constraints like state machines, REST APIs, webhooks, or rate limits, not just UI/wireframe-level requirements.\nComfortable working within engineering's own tooling (e.g., Jira) to track delivery progress and dependencies as part of the regular workflow.\nDemonstrated ownership of predictable, high-throughput delivery on a technical roadmap, with clear outcomes you can speak to.\n\nRequirements — Good to Have\n\nExperience working with voice agents/voicebots (e.g., AI-driven call handling, IVR-to-bot handoff, conversational voice systems) — a strong plus given where our roadmap is headed.\nExperience with WhatsApp Business API or other messaging platforms.\nPrior exposure to outbound dialer / campaign-calling systems (OBD).\nSQL or basic scripting ability to work directly with product/ticket data.\nPrior experience at a CPaaS, UCaaS, or contact-center software company.\n\nThis profile is not for\nCandidates who prefer to operate purely at the conceptual/strategy level without engaging with system architecture or engineering-level detail.\nCandidates who aren't comfortable using ticket-tracking tools as part of their regular workflow to track delivery and dependencies.\nCandidates without genuine, hands-on exposure to telephony systems or comparably complex technical infrastructure\n\nSkills\nTelephony, Voice Over IP (VoIP), IVR, SIP, Asterisk, CPaaS","description_format":"text","description_chars":3932,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":6,"expected_fill_days":51,"reasons":["seen:6","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":26205,"is_top_pay":false},"html_url":"https://alion.io/job/myoperator-product-manager-telephony","json_url":"https://alion.io/job/myoperator-product-manager-telephony.json","meta":{"generated_at":"2026-09-29T01:22:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":963,"day_limit":5000,"remaining_today":4037,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}