{"id":929083,"url":"https://alion.io/job/myparadigmhealth-care-support-specialist-weekday","title":"Care Support Specialist - Weekday","company":{"id":687050,"name":"Myparadigmhealth","domain":"myparadigmhealth.com","url":"https://alion.io/company/myparadigmhealth","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Valparaiso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-19T18:49:44Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-09-25T03:03:07Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Job Description\nCare Support Specialist\nSchedule: Monday - Friday 8:00 am - 5:00 pm\nDemonstrate commitment to the Paradigm Health mission, vision and core values\nAnswer a high volume of incoming calls from patients, families, community partners, referral sources, and team members with professionalism, warmth, and calm attentiveness.\nProvide clear, compassionate, and accurate information, or connect callers to the appropriate department or team member in a timely manner.\nSupport patients and families during stressful or emotional moments through active listening, empathy, and respectful communication.\nEstablish positive, trust-based rapport with every caller, representing Paradigm Health’s commitment to dignity, service, and responsiveness.\nAccurately log, document, and route all calls using designated systems, ensuring continuity and follow-through.\nServe as a reliable communication bridge for field staff by relaying messages, supporting coordination, and escalating needs appropriately.\nBenefits\nBenefits\nCompetitive salary\nMileage reimbursement\nExcellent PTO program (up to 136 hours in first year)\nEvery Friday is payday!\nHealth, dental, vision\n401k match program\nGreat team environment (Top Workplace Awards)!\nCommunity Volunteer PTO / Birthday PTO\nRequirements\n1 year of office/admin experience strongly preferred.\n\nExperience answering phone calls required.\n\nExperience providing a high level of customer service required.\n\nExperience with Microsoft Office Suite required.\n\nExcellent organizational skills and attention to detail.\n\nExcellent written and verbal communication skills.\n\nExcellent organizational and time management skills.","description_format":"text","description_chars":1656,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Elderly Care"],"lifecycle":[{"event":"open","at":"2026-09-15T10:17:48Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.448,"p_room":0.35,"age_days":35,"expected_fill_days":14,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/myparadigmhealth-care-support-specialist-weekday","json_url":"https://alion.io/job/myparadigmhealth-care-support-specialist-weekday.json","meta":{"generated_at":"2026-09-25T03:42:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4035,"day_limit":5000,"remaining_today":965,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}