{"id":2295708,"url":"https://alion.io/job/myparcel-technical-account-manager-italy","title":"Technical Account Manager Italy","company":{"id":174214,"name":"MyParcel","domain":"myparcel.nl","url":"https://alion.io/company/myparcel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Magento","optional":false},{"name":"WooCommerce","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-05T07:56:24Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-31T23:50:58Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Do you understand both e-commerce technology and commercial customers?\nAs Technical Account Manager Italy, you help merchants connect, launch and grow with MyParcel. You combine technical guidance with strong account management and business development. You will join at the start of our Italian journey, so this role is for someone who enjoys building, taking ownership and turning early-stage challenges into scalable ways of working.\nWhy you will choose this role\nBuild from the start. You help shape how MyParcel serves and grows customers in Italy. Your ideas and actions will be visible from day one.\nTechnology meets commerce. You guide integrations and onboarding while identifying opportunities to win and expand customer accounts.\nReal customer ownership. You remain close to merchants before, during and after implementation and take responsibility for a strong customer experience.\nHigh autonomy. You organise your work independently, move quickly and involve the right colleagues when needed.\nInternational collaboration. You work with the Italian commercial team and specialists in Product, Development, Support and Operations across the wider MyParcel organisation.\nThis is your role\nYou are the technical and commercial point of contact for Italian merchants, from the first solution discussion through implementation and ongoing account development.\nTechnical discovery. Understand a merchant's webshop, marketplaces, shipping flows, OMS/WMS, and operational requirements and translate them into a practical MyParcel setup.\nOnboarding and implementation. Guide customers through configuration, testing and go-live, coordinating dependencies and ensuring clear ownership and follow-up.\nIntegration expertise. Support customers working with Shopify, WooCommerce, PrestaShop, Magento, Lightspeed and Amazon Marketplace, and rapidly build knowledge of new integrations as they are added. API and Agentic API knowledge is key. \nAccount growth. Proactively engage your customer portfolio, improve adoption and identify opportunities to expand the relationship.\nNew business. Join sales conversations, demonstrate the platform, handle technical objections and actively help convert qualified prospects into customers.\nIssue coordination. Structure technical questions, set expectations and coordinate resolution with Support, Product and Development.\nMarket feedback. Identify recurring customer needs and integration gaps and turn them into clear, prioritised input for the Italian proposition and product roadmap.\nScalable foundations. Help develop onboarding standards, playbooks, documentation and working routines that support further growth in Italy.\nYour team\nYou are part of the local MyParcel Italy team and work directly under the Sales Director Italy. You collaborate closely with Italian Sales, as well as central Product, Development, Support, Operations and Marketing teams. The team is small and growing, which means responsibilities are broad and collaboration is practical and direct.\nWhat you bring\nMindset matters as much as experience. You take initiative, stay close to customers and enjoy creating structure in an environment that is still being built. Practical experience and the ability to use AI effectively are both essential.\nRelevant experience. Experience in technical account management, solutions consulting, implementation, customer success or a comparable customer-facing technical role.\nE-commerce knowledge. Practical understanding of webshop and marketplace integrations. Hands-on experience with several of Shopify, WooCommerce, PrestaShop, Magento, Lightspeed and Amazon Marketplace is strongly preferred.\nTechnical capability. You can understand APIs, plug-ins, data flows, configuration and troubleshooting at a level that allows you to guide customers and collaborate effectively with developers.\nCommercial drive. You are comfortable identifying opportunities, presenting solutions, handling objections and contributing directly to acquiring and growing customers.\nCustomer focus. You communicate clearly, manage expectations and remain accountable until the customer has a workable outcome.\nBuilder mentality. You are pragmatic, resilient and energised by ambiguity, change and the opportunity to establish a new business in Italy.\nCommunication. Fluent Italian and strong professional English, both written and spoken.\nMobility. Based in Italy and willing to travel regularly to customers and partners.\nEducation. Bachelor-level thinking and working ability, gained through education or relevant professional experience.\nIndustry fit. Experience in e-commerce, SaaS, logistics, fulfilment or shipping technology is an advantage.\nWhat we offer\nA broad role with direct customer contact, technical challenges and commercial responsibility. You will have room to shape how the function operates and to grow with MyParcel Italy as the business develops.\nOwnership. A central role in building MyParcel's Italian customer base and local operations.\nFlexibility. Remote working within Italy, combined with regular customer visits and collaboration with colleagues in Italy and the Netherlands.\nDevelopment. Access to product knowledge, specialist colleagues and opportunities to deepen your technical, commercial and e-commerce expertise.\nEnvironment. An entrepreneurial local setup supported by an established European e-commerce organisation.\nPackage. Employment terms and compensation aligned with your experience and the local Italian market.\nEqual Opportunities Statement\nMyParcel is committed to providing equal employment opportunities to all candidates and employees. We value diversity and inclusion and do not discriminate on the basis of gender, age, nationality, ethnicity, disability, sexual orientation, religion or any other characteristic protected by applicable laws.We believe that a diverse and inclusive workplace is essential to our success and encourage applications from candidates with different backgrounds and experiences.","description_format":"text","description_chars":5996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-11T20:52:19Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.69,"p_room":0.55,"age_days":25,"expected_fill_days":24,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/myparcel-technical-account-manager-italy","json_url":"https://alion.io/job/myparcel-technical-account-manager-italy.json","meta":{"generated_at":"2026-11-01T02:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174214},"rest":"https://alion.io/mcp/rest/get_company?id=174214"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyparcel-technical-account-manager-italy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyparcel-technical-account-manager-italy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyparcel-technical-account-manager-italy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myparcel-technical-account-manager-italy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyparcel-technical-account-manager-italy"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2295708}},{"tool":"search_jobs","arguments":{"company":"myparcel.nl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2295708},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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