Administration and Billing Supervisor

MyPhysio is establishing a central administration and billing team for its physiotherapy centres. The Administration and Billing Supervisor is a hands-on role responsible for maintaining accurate patient and billing records, processing insurance and TPA claims (including authorisations and payment follow-up), and supervising a small team of administrators and billing staff.

Requirements

Key Responsibilities:

• Enter and check patient registration, treatment and billing records, so that every visit is complete and can be billed.
• Prepare, check and submit claims to insurers, TPAs and corporate panels, including any authorisation needed, and follow them up to payment.
• Track outstanding, rejected and short-paid claims, and correct and resubmit them on time.
• Supervise centre administrators and billing staff: allocate daily work, check their accuracy, and guide them on claims procedures.
• Keep the claims register up to date and prepare a weekly status summary for management.
• Handle billing queries from patients, insurers, TPAs and corporate clients.

Requirements:

• At least two (2) years' experience in healthcare administration and billing, or in health insurance or TPA claims.
• Working knowledge of health insurance and TPA claims, authorisations and payment follow-up.
• Accurate and organised with data entry, records and spreadsheets.
• Able to lead, guide and check the work of a small team.
• Previous supervisory experience is an advantage.

Profile in mind: An experienced claims or billing executive who is strong on the detail and ready to supervise others. A previous supervisor title is not required.

Skills

Medical Billing, Insurance Claims Processing, TPA Claims, Authorisation Management, Payment Follow-Up, Patient Registration, Data Entry, Spreadsheets, Team Supervision, Records Management