{"id":1831630,"url":"https://alion.io/job/myprosperity-client-service-officer","title":"Client Service Officer","company":{"id":60530,"name":"myprosperity","domain":"myprosperity.com.au","url":"https://alion.io/company/myprosperity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gold Coast, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":118000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T08:13:28Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About HUB24\nAt HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.\nOur purpose is simple: Empower better financial futures, together.\nWhat sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.\nHUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.\nWhy you’ll enjoy working here\nWe create an environment where you can do your best work and see the impact of it.\nWork with smart, collaborative people who get things done.\nYour ideas won’t sit in a backlog, they’ll be heard, tested and actioned.\nGrow your career your way, with support to learn, stretch and explore new opportunities.\nWe also offer benefits to support you inside and outside of work:\nGenuinely flexible and hybrid ways of working.\nEmployee Share Scheme.\nAdditional leave and wellbeing support.\nEnhanced parental leave and support through different life stages.\nEveryday benefits, including discounts and financial wellbeing support.\nWhy this is an exciting opportunity\nReady to grow your career with an award-winning fintech?\nWe’re hiring multiple full-time roles in our Client Services team at HUB24 across in the Gold Coast!\nThis is an exciting opportunity to join an ASX-listed fintech that’s transforming the wealth management industry.\nWe offer:\nHybrid flexibility - work from home 2-3 days per week after training\nClear career progression pathways and ongoing development\nA supportive, collaborative culture that values innovation and growth\nYou’ll be part of a team that delivers exceptional client experiences and works with leading financial services professionals. If you have experience in financial services, wealth management, investments or superannuation, and you’re passionate about customer service, we’d love to hear from you.\nApply now and take the next step in your career with HUB24!\nWhat you’ll be doing\nBe the first point of contact for clients via inbound and outbound calls, creating a positive and professional experience every time.\n\nBuild strong relationships by managing client onboarding and sending personalised welcome emails.\n\nRespond to client and adviser enquiries across phone, email, and live chat, ensuring timely and accurate support.\n\nDraft and deliver clear, engaging client communications in collaboration with advisers and managers.\n\nSupport advisers and dealer groups with administration needs, acting as a trusted partner.\n\nApply your problem-solving skills and time management expertise to resolve queries efficiently.\n\nTake ownership of service-related tasks assigned by your team leader and contribute to continuous improvement.\n\nWhat you bring\nYou don’t need to tick every box, but experience in the below will set you up for success.\nExperience & Skills\nExperience in superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform and wrap services (desirable).\n\nA proven track record in client service, ideally in a call centre environment, and a genuine passion for helping customers.\n\nConfidence in resolving queries and delivering outstanding phone interactions.\n\nStrong problem-solving skills and the ability to collaborate effectively with multiple stakeholders.\n\nQuick learner with the ability to adapt to new technology and systems.\n\nExcellent written and verbal communication skills, combined with energy, positivity, and a commitment to excellence.\n\nOur process\nWe aim to keep the process simple and respectful of your time:\nYou’ll receive an acknowledgement after applying.\nOur Talent team will review your application and keep you updated.\nIf shortlisted, we’ll connect to learn more about you.\nInterviews may be virtual or in person.\nYou’ll receive an outcome and feedback.\nIf you need any adjustments, please let us know - we’re here to support you.\nOur commitment\nWe’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.\nAgencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.","description_format":"text","description_chars":4462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T12:26:49Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.687,"p_room":0.9,"age_days":17,"expected_fill_days":27,"reasons":["conf:37","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/myprosperity-client-service-officer","json_url":"https://alion.io/job/myprosperity-client-service-officer.json","meta":{"generated_at":"2026-10-18T21:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60530},"rest":"https://alion.io/mcp/rest/get_company?id=60530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyprosperity-client-service-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyprosperity-client-service-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyprosperity-client-service-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myprosperity-client-service-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyprosperity-client-service-officer"}]}