Senior Project Manager - Workers’ Compensation PAS Implementation
Role Overview
Lead the end-to-end delivery of a Workers’ Compensation Policy Administration and Billing transformation for commercial P&C carriers. As the senior delivery owner, you will serve as the primary client interface and single-threaded leader accountable for scope, schedule, budget, quality, and outcomes across discovery, design, build, testing, and rollout. You will orchestrate cross-functional SI and client teams to deliver a production-ready platform that meets regulatory, operational, and business objectives.
Success Outcomes
This role is accountable for achieving measurable delivery and business results, including:
- On-time, on-budget delivery of a production-ready Workers’ Compensation PAS and Billing solution
- Clear solution blueprint and delivery roadmap aligned to business objectives, regulatory requirements, and operational readiness
- Predictable execution cadence, demonstrated through transparent milestones, release forecasts, and quality metrics
- High client confidence and satisfaction, resulting in long-term partnership
- End-to-end functional coverage across intake, underwriting, rating, forms, policy servicing, billing, and integrations
- Regulatory-compliant solutions aligned to WC bureaus, reporting standards, and industry best practices
- Successful migration of legacy Workers’ Compensation policies and billing data to the target PAS with validated accuracy, completeness, and reconciliation
- Minimal business disruption during conversion and cutover, with controlled transition of in-force policies, financials, and historical data
Core Responsibilities
Program Leadership & Accountability
Act as the single accountable owner for delivery across the full project lifecycleOwn SOW adherence, financial performance, resourcing strategy, and delivery commitmentsEstablish and manage the integrated master plan across functional and technical workstreamsDelivery Execution
Lead inception and discovery, define MVP and phased delivery scope, and align stakeholders on success criteriaDrive day-to-day execution across product, architecture, engineering, data, QA, DevOps, security, and documentationEstablish and enforce delivery governance, cadence, and reporting for both client and internal leadershipManage dependencies, risks, issues, and change control with a proactive, solutions-oriented approachEnsure release readiness through quality gates, testing discipline, and SDLC controlsLead the strategy, planning, and execution of legacy data conversion, including policy, billing, financial, and historical dataCoordinate conversion scope, sequencing, and cutover strategy across client SMEs, technical teams, and third-party partnersEstablish and manage data validation, reconciliation, and sign-off criteria to ensure conversion accuracy and auditabilityDrive execution of mock conversions and production cutover, ensuring readiness across downstream systems and business operationsClient & Stakeholder Management
Serve as the primary executive-level point of contact for the clientLead steering committee meetings, executive readouts, and milestone reviewsBuild trusted relationships with client executives and delivery leaders while maintaining firm control of scope and prioritiesCompliance & Industry Alignment
- Ensure solutions comply with Workers’ Compensation bureau and regulatory requirements (e.g., NCCI, ISO, independent bureaus)
- Partner with functional SMEs to validate regulatory reporting, rating, and operational workflows
Required Qualifications
10+ years leading large-scale software or platform implementations, preferably in regulated industries 5+ years delivering Commercial P&C solutions, with deep exposure to Workers’ CompensationProven experience leading SI-delivered PAS implementations from discovery through go-liveStrong command of estimation, planning, dependency management, risk mitigation, and change controlPractical experience applying and tailoring Agile, hybrid, and Waterfall delivery modelsHands-on experience with modern PAS platforms and ecosystems (policy, billing, integrations, reporting)Demonstrated ability to make decisions under ambiguity, manage executive expectations, and drive outcomesExceptional client-facing, written, and executive-level communication skills