{"id":2559102,"url":"https://alion.io/job/myseprintstore-it-manager-support","title":"IT Manager - Support","company":{"id":4418386,"name":"MySeprintStore.com","domain":"myseprintstore.com","url":"https://alion.io/company/myseprintstore","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2531},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-08T13:47:06Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-15T11:54:44Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":98},"description":"Gastro Health is seeking a Full-Time IT Manager - Support to join our team!\nGastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.\nIT Manager - Support leads the day-to-day operations of the IT support team, ensuring the delivery of efficient, high-quality\ntechnical assistance to internal clients and staff. This leadership role is responsible for overseeing the help desk, managing support\nworkflows, and serving as the escalation point for complex or critical technical issues. The IT Manager - Support will coordinate\nsupport services across all locations, ensuring adherence to service level agreements (SLAs) and company policies. This position also\nplays a key role in onboarding new employees, allocating workload to maximize team strengths, and driving continuous\nimprovement across support functions.\nThis role offers:\nA great work/life balance! \nPaid holidays and paid time off\nRapidly growing team with opportunities for advancement\nCompetitive compensation\nBenefits package \nIT Manager responsibilities are:\nDay to day management of effective and efficient support services which meet the needs of our clients\nAllocate workload to fully utilize every employee’s talent\nEnsure that new hires are on-boarded effectively and in line with our training procedure\nEffective management of the client relationship and resolution of client issues\nUtilize help desk software to document problems, resolutions, and closures\nAssist IT team with any projects that relate to IT needs for Gastro Health\nEnsure team adherence to all team, account, and client policies and procedures\nMay develop technical and user instructions and documentation and provide training on new or changed applications for all\nemployees\nProvide regular constructive feedback on performance/development and address poor/mediocre performance in a timely\nmanner\nRecognize high performers to maintain motivation and retain key talent\nOversee the request and incident tickets related to client services support and act as an escalation point for urgent and\ncomplex support issues. Ensures timely and appropriate response to meet service level agreements. Determines root cause\nof issues and communicate appropriately to internal and external customers.\nAnswering, evaluating, and prioritizing incoming telephone, email and self-service requests for assistance from end-users\nDiagnosing and resolving end-user issues regarding printers, PC hardware, email, Internet, VPN and local area network\naccess\nEscalating Help Desk issues, especially\n IT Manager requirements are:\nBA degree preferred, AS degree required\n A+ Certified preferred\nExperience in installing, configuring, and maintain personal computers, networks, and related hardware and software\nWorking knowledge of PC and server hardware configurations, maintenance and troubleshoo\nWorking knowledge of MS Server environments (2016, 2012, 2008), MS Office 365, MS operating systems (Windows 10, 8,7), Terminal Services (MS Remote Desktop Protocol and/or VNC); SSH Protocol, MS Office Suite (Word, Excel, Outlook,\nPowerPoint)\n\nAbility to communicate technical information to non-technical personnel.\nAbility to install, configure, and maintain personal computers, networks, and related hardware and software. \nAbility to learn and support new hardware, software, and operating systems. \nMultitasking is a key trait required. \nCritical thinker. \nCustomer Service skills should be polished and a must. \nEffective Communicator. \nKnowledge of HIPAA laws as they pertain to the use of computer software. \nOrganization and documentation management. \nSelf-directed. \nSkill in organizing and establishing priorities. \nStrong verbal and written communication skills. \nTeam Player. \nWork independently without direct supervision. \nShould be able to work on a task-oriented basis.\nWe offer a comprehensive benefits package to our eligible employees:,\nMedical \nDental \nVision \nSpending Accounts \nLife / AD&D \nDisability \nAccident \nCritical Illness \nHospital Indemnity \nLegal \nIdentity Theft \nPet \n401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees \nDiscretionary profit-sharing with employer contributions of 0% - 4% for eligible employees \nAdditionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.\nGastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.\nGastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.\nWe thank you for your interest in joining our growing Gastro Health team!","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:05:59Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.287,"p_room":0.28,"age_days":98,"expected_fill_days":32,"reasons":["conf:2","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/myseprintstore-it-manager-support","json_url":"https://alion.io/job/myseprintstore-it-manager-support.json","meta":{"generated_at":"2026-10-15T12:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418386},"rest":"https://alion.io/mcp/rest/get_company?id=4418386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmyseprintstore-it-manager-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmyseprintstore-it-manager-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmyseprintstore-it-manager-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/myseprintstore-it-manager-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmyseprintstore-it-manager-support"}]}