{"id":1201733,"url":"https://alion.io/job/mysigrid-customer-success-manager-sales-experience-required-remotehybrid-role","title":"Customer Success Manager (Sales Experience Required) - Remote/Hybrid Role","company":{"id":4405,"name":"Mysigrid","domain":"mysigrid.com","url":"https://alion.io/company/mysigrid","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T21:17:27Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:17:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Customer Success Manager’s primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Manager is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.\nDuties and Responsibilities\nThe Customer Success Manager is expected to perform the following:\nBuild strong business relationships with their respective accounts by ensuring that client needs and expectations are consistently met and exceeded.\nManage client complaints and resolve issues effectively and in a timely manner, turning challenges into opportunities for long-term partnerships.\nManage client usage through proper planning and setting realistic expectations. This includes increasing usage of under-utilized accounts by working closely with the Executive Assistants.\nLeverage sales experience to identify and capitalize on opportunities for growth within existing accounts, ensuring client satisfaction and increased revenue.\nConduct sales calls to potential clients, effectively presenting MySigrid’s offerings and converting leads into business opportunities.\nPromote MySigrid’s values and help maintain a positive working environment for all staff.\nPerform daily health checks on each account’s mailboxes to ensure smooth operations.\nProvide immediate support to all staff relevant to his/her clients, including guidance on processes, SOPs, and daily operations.\nAssist and monitor staff in the day-to-day management of work, primarily focused on inbox clean-up, task scheduling, and time management.\nAssist and monitor staff in cases of mistakes and learning opportunities, ensuring that incidents are promptly reported and resolved.\nProvide coaching and training to staff as needed to promote continuous improvement and professional development.\nEnsure the quality of work for all staff, including specialists, by performing weekly quality audits in compliance with our SOPs.\nEnsure that client preferences and information are captured and stored securely, in line with our SOPs and data protection policies.\nIdentify process and knowledge gaps and offer both short-term and long-term solutions to address these gaps.\nConduct initial checks of requested leave dates, ensuring that there are no resource shortages on any given day, and forward them to the manager for final approval.\nAssist management in the roll-out of new processes, policies, or projects as required.\nTake on additional responsibilities assigned by the manager to promote growth and foster continuous improvement within the team.\nRequirements\n- At least 2 years of experience in Customer Service/Success supervisory/team lead role\n- Proven experience in sales is required\n- Excellent English communication skills\n- High computer literacy and ability to learn new software\n- Knowledge in customer success processes\nBenefits\nAt MySigrid, we invest in the people who power our growth.\nWe believe that when our team thrives, everything else follows - so we've built an environment where your career and your life outside of work are equally valued.\nWhat we offer:\nA collaborative and supportive work environment that values creativity and initiative.\nA fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.\nCompetitive salary package.\nPaid Time-Offs.\nHMO Package for the employee and two legal dependents.\nReimbursable internet charges.\nComprehensive training and continuous learning advantages.\nOpportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.\nHigh importance to work-life balance with the opportunity to work from home part of the week.\nOpportunity to venture into other areas of the business as you continue to contribute to the company's growth.\nBe part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.\nWork in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.\nCo-Working days\nMySigrid has a co-working office in Ortigas where the whole team meets once a month at a minimum.","description_format":"text","description_chars":4274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-24T21:17:27Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early"],"computed_at":"2026-09-25T00:27:59Z"},"pay":null,"html_url":"https://alion.io/job/mysigrid-customer-success-manager-sales-experience-required-remotehybrid-role","json_url":"https://alion.io/job/mysigrid-customer-success-manager-sales-experience-required-remotehybrid-role.json","meta":{"generated_at":"2026-09-25T00:27:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":449,"day_limit":5000,"remaining_today":4551,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}