{"id":413995,"url":"https://alion.io/job/mysigrid-executive-assistant-remote-hybrid-role","title":"Executive Assistant (Remote-Hybrid Role)","company":{"id":4405,"name":"MySigrid","domain":"mysigrid.com","url":"https://alion.io/company/mysigrid","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":18000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-02T15:26:49Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":103},"description":"YOUR ROLE AS AN EXECUTIVE ASSISTANT\nThe Executive Assistant’s primary duty is to ensure that all stated, unstated, and anticipated needs of the clients are cared for and actioned with the highest quality, regardless of who worked on the task. You will be responsible for managing the client and their expectations, managing usage and available resources and promoting the values of Sigrid.\nAs an Executive Assistant, you will be expected to perform the following:\nBuild strong business relationships with your clients by ensuring high quality of work on all tasks, regardless of who worked on it.\nManage client complaints and resolve issues effectively and in a timely manner.\nManage client’s usage through proper planning and setting client’s expectations. Consequently, increase usage of under-utilized accounts by working closely with the Customer Success Manager.\nEnsure timely and high-quality resolution of all tasks, in compliance to Sigrid’s SOPs.\nPerform daily overall health check of each clients’ account\nManage resources through proper delegation and monitoring of work quality.\nEffectively manage day to day work, primarily focused on account clean-up, task resolution, and time management\nIdentify learning opportunities and coordinate with the Customer Success Manager to put together a recommendation for the company’s overall improvement.\nEnsure the quality of work of all staff on all client-related tasks.\nEnsure that the client’s preferences and information are captured and stored securely in compliance to our SOPs\nRequirements\nBachelor's degree or equivalent work experience preferred\n1-2 years of experience as an Executive Assistant\nA high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary\nExcellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner\nCan handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.\nProficiency in MS Office and web-based applications\nHas high attention to detail\nA strong sense of customer service and enjoys anticipating the needs of others\nWith strong analytical skills and is able to understand information immediately\nAbility to work efficiently, think clearly, and solve tasks accurately under pressure\nPro-active and resourceful self-starter\nDesire and ability to work in a fast-paced technology environment\nWith a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher\nPriority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.\nBenefits\nAt MySigrid, we invest in the people who power our growth.\nWe believe that when our team thrives, everything else follows - so we've built an environment where your career and your life outside of work are equally valued.\nWhat we offer:\nA collaborative and supportive work environment that values creativity and initiative.\nA fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.\nCompetitive salary package.\nPaid Time-Offs.\nHMO Package for the employee and two legal dependents.\nReimbursable internet charges.\nComprehensive training and continuous learning advantages.\nOpportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.\nHigh importance to work-life balance with the opportunity to work from home part of the week.\nOpportunity to venture into other areas of the business as you continue to contribute to the company's growth.\nBe part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.\nWork in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.\nCo-Working days\nMySigrid has a co-working office in Ortigas where the whole team meets once a month at a minimum.","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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