{"id":2541197,"url":"https://alion.io/job/mytomorrows-director-expanded-access-program-operations","title":"Director, Expanded Access Program Operations","company":{"id":174216,"name":"myTomorrows","domain":"mytomorrows.com","url":"https://alion.io/company/mytomorrows","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands","United States","United Kingdom","Canada"],"countries":["NL","US","GB","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":198000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1668},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T12:21:05Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T15:11:59Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About myTomorrows\nmyTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.\nWe strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma - connecting key stakeholders in the drug development ecosystem.\nWe’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.\nWith a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.\nJoin us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.\nThe opportunity: Director of EAP Operations (Expanded Access Programs and Site Management)\nThis is a high-impact leadership role at the heart of how myTomorrows delivers Expanded Access Programs (EAPs) globally-where operational excellence meets commercial acumen.\nAs Director of EAP Operations, you’ll own the end-to-end operational delivery of our EAP portfolio, integrating Program Management and Site Management into one scalable, outcome-driven model. Beyond ensuring quality, compliance, speed, and resilience, you’ll be expected to think like an entrepreneur: spotting opportunities, optimising processes, and driving commercially sound decisions that enable sustainable growth.\nYou’ll be a core member of the Operations Leadership Team and report directly to our COO (Vanessa says hi). This role is perfect for someone who thrives on complexity, builds high-performing teams, and raises the operational bar-while balancing patient-first decision-making with a strong commercial mindset.\nGeographic Requirement: This role is open to candidates in The Netherlands, United Kingdom, Canada and USA. For candidates in North America, to ensure seamless collaboration with our teams, applicants must reside within the EST or CST time zones.\nWhat you'll do in this role:\nOwn the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery\n\nTranslate strategy and portfolio forecasts into capacity planning, org design and hiring priorities\n\nBuild resilient coverage and escalation models across the portfolio (no single points of failure)\n\nLead the EAP Program Management team to deliver consistent execution across clients and geographies\n\nLead the EAP Site Management team to ensure strong site engagement, workload balance and service performance\n\nDrive standardisation and continuous improvement across ways of working, tooling and operational excellence\n\nSet and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight\n\nAct as senior escalation point for complex delivery, regulatory and stakeholder challenges\n\nGrow a bar-raising leadership bench through coaching, performance management and succession planning\n\nPartner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions\n\nWhat you bring to the table:\nYou have 8-10+ years experience leading and managing expanded access programs.\n\nExperience in a market access setting and with multi-country reimbursement strategies is a plus.\n\nYou understand the EAP business, and have a strong and proven commercial and client service mindset.\n\nYou have proven experience building and leading high performance teams.\n\nYou know how to lead managers and scale operational teams in complex settings\n\nYou have an exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs\n\nYou have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards\n\nYou are a strategic thinker with strong execution focus - you simplify complexity and drive outcomes\n\nYou are a confident stakeholder manager who can align senior leaders and external partners\n\nYou hold a high bar for quality and accountability, with calm leadership under pressure\n\nWhat success in the first 6 months looks like:\nHave full grip on the EAP portfolio and delivery realities - and you can clearly articulate the biggest operational opportunities and risks (and have recommendations on how to address them)\n\nCreate clarity across Program & Site Management: ownership, workflows, escalation paths, and what “great” looks like\n\nHave strengthened the operating model to improve consistency, speed and resilience across the portfolio\n\nHave managed to deliver on the expected ramp-up of the EAP business both in terms of patients served, and revenue generated.\n\nHave implemented a clear KPI rhythm (quality, timelines, compliance, service levels) with transparent performance reporting\n\nHave improved capacity planning and coverage, educing single points of failure and enabling predictable delivery\n\nHave made at least 1-2 concrete operational improvements (process / tooling / standardisation) that measurably improve delivery outcomes\n\nAre seen as a trusted Operations Leadership Team member who raises the bar and builds momentum.\n\nEqual opportunities\nmyTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.","description_format":"text","description_chars":5969,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking","Clinical Trial Sites & Recruitment"],"lifecycle":[{"event":"open","at":"2026-10-14T15:39:43Z"}],"visa":[{"country":"NL","licensed_sponsor":true,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-10-19T06:52:34+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/mytomorrows-director-expanded-access-program-operations","json_url":"https://alion.io/job/mytomorrows-director-expanded-access-program-operations.json","meta":{"generated_at":"2026-10-23T15:27:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174216},"rest":"https://alion.io/mcp/rest/get_company?id=174216"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmytomorrows-director-expanded-access-program-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmytomorrows-director-expanded-access-program-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmytomorrows-director-expanded-access-program-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mytomorrows-director-expanded-access-program-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmytomorrows-director-expanded-access-program-operations"}]}