{"id":3468355,"url":"https://alion.io/job/n-ix-middle-support-engineer","title":"Middle Support Engineer","company":{"id":13248,"name":"N-iX","domain":"n-ix.com","url":"https://alion.io/company/n-ix","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true},{"name":"Azure AKS","optional":true},{"name":"Azure DevOps","optional":true},{"name":"C#","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Redis","optional":true}],"status":"live","first_seen_at":"2026-10-29T13:17:50Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T04:24:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"N-iX is looking for a talentedMiddle Support Engineer to join our team! \nOur client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.\nResponsibilities:\nUser requests management: fix the data to resolve a problem for specific customers\nIncident management: handling customer complaints, P1,P2,P3. Root Cause analysis\nProblem management (highlight issues which appear often)\nJira bug/task creation\nSystem improvements advising\nHands on Alerting/Monitoring; review and improve existing alerting\nCreating and updating documentation (business flow and how things are working under the hood)\nCross team (tech/business) communication\nPost-incident analysis (Report preparation, script creation for affected data issue resolving)\nData quality check (fixing data inconsistency/discrepancy)\nRequirements:\n2+ years of experience working with incidents/customer support\nStrong experience in writing complex SQL queries\nSkills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)\nGood level of written and spoken English\nGoals:\nResolving tickets raised by customers quickly, within maximum 2 business days\nReducing alerts amount\nImproving service quality by increasing monitoring time\nSpeed up issue investigation\nShare information in the team\nImprove daily support activities\nWould be a plus:\nMS CRM / MS CRM Web service\nGIT / Azure DevOps\nITIL\nIIS\nAzure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis\nBasic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities\nWe offer*:\nFlexible working format - remote, office-based or flexible\nA competitive salary and good compensation package\nPersonalized career growth\nProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)\nActive tech communities with regular knowledge sharing\nEducation reimbursement\nMemorable anniversary presents\nCorporate events and team buildings\nOther location-specific benefits\n*not applicable for freelancers","description_format":"text","description_chars":2202,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-29T16:06:10Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:3","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/n-ix-middle-support-engineer","json_url":"https://alion.io/job/n-ix-middle-support-engineer.json","meta":{"generated_at":"2026-11-01T05:24:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13248},"rest":"https://alion.io/mcp/rest/get_company?id=13248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fn-ix-middle-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fn-ix-middle-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fn-ix-middle-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/n-ix-middle-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fn-ix-middle-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468355}},{"tool":"search_jobs","arguments":{"company":"n-ix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}