# Middle Support Engineer

N-iX is looking for a talentedMiddle Support Engineer to join our team! Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model. Responsibilities: User requests management: fix the data to resolve a problem for specific customers Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis Problem management (highlight issues which appear often) Jira bug/task creation System improvements advising Hands on Alerting/Monitoring; review and improve existing alerting Creating and updating documentation (business flow and how things are working under the hood) Cross team (tech/business) communication Post-incident analysis (Report preparation, script creation for affected data issue resolving) Data quality check (fixing data inconsistency/discrepancy) Requirements: 2+ years of experience working with incidents/customer support Strong experience in writing complex SQL queries Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language) Good level of written and spoken Engli

- **Id**: 3468355
- **Url**: <https://alion.io/job/n-ix-middle-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Ukraine
- **Countries**: UA
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-10-29T13:17:50Z
- **Employer posted date**: 2026-10-29
- **Last verified at**: 2026-11-03T16:27:41Z
- **Board verified**: no
- **Closed at**: 2026-11-03T16:27:41Z
- **Days open**: 5
- **Description format**: text
- **Description chars**: 2202
- **Description truncated**: no
- **Benefits**: Flexible schedule, Professional development
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams, Custom Software Development, AI Consulting & Integration

## Company

- **Id**: 13248
- **Name**: N-iX
- **Domain**: n-ix.com
- **Url**: <https://alion.io/company/n-ix>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 84
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 0.636
- **Repost share**: 0
- **Time to fill p50 days**: 35
- **Computed at**: 2026-11-05T05:54:30Z

## Salary estimate

- **Min usd**: 14000
- **Max usd**: 31000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 755

## Technologies

- **Incident Management** — Optional: no
- **Jira** — Optional: no
- **SQL** — Optional: no
- **Azure** — Optional: yes
- **Azure AKS** — Optional: yes
- **Azure DevOps** — Optional: yes
- **C#** — Optional: yes
- **ITIL** — Optional: yes
- **Kubernetes** — Optional: yes
- **PowerShell** — Optional: yes
- **Python** — Optional: yes
- **Redis** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 5

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-10-29T16:06:10Z
- Event: close; At: 2026-11-03T16:27:41Z

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.