{"id":1121307,"url":"https://alion.io/job/n26-senior-crm-specialist","title":"Senior CRM Specialist","company":{"id":1246,"name":"N26","domain":"n26.com","url":"https://alion.io/company/n26","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":4,"ghost_share":0.25,"stale_share":0,"repost_share":0.5,"time_to_fill_p50_days":42,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Braze","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-10T15:51:44Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-03T14:33:48Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":115},"description":"About the opportunity\nAs a Senior CRM Specialist (Engagement & Retention), you’ll own the customer journey from month two onwards. You’ll play a pivotal role in keeping our millions of users active, engaged, and thriving within the N26 ecosystem. This is a true 50/50 hybrid role: you will split your focus between driving high-level lifecycle strategy and rolling up your sleeves to execute campaigns natively. You'll join our high-performing CRM team in Berlin to solve our most critical retention and reactivation puzzles.\nIn this role you will:\nOperational Excellence (50%)\nExecute multi-channel CRM campaigns, employing a holistic approach to engage effectively with our customer base.\nCollaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging your operational expertise.\nChampion adherence to established processes, both within your role and among stakeholders, to maximise campaign efficiency and operational excellence.\nConceptualise, set up, and maintain automated communication workflows that support the achievement of CRM key performance indicators.\nAnalytic mastery\nCollaborate with data analytics and data engineers to ensure a data driven approach to your work.\nUtilise A/B testing methodologies to optimise campaign performance, leveraging your technical and analytic proficiency.\nOwn and report on the development of your KPI’s.\nStrategic Leadership (50%)\nCollaborate closely with the CRM team and seasoned CRM managers to conceptualise and plan new strategic campaigns that align with the company's overarching goals.\nLead the implementation of these strategic initiatives, leveraging your strategic insights and operational expertise to drive success.\nApply data-driven insights and your understanding of customer segments to ensure targeted messaging and the achievement of strategic objectives. \n\nWhat you'll need to be successful:\nBachelor's degree in Marketing, Business, or a related field (or equivalent work experience).\n3+ years of experience in CRM roles\nProven track record in CRM campaign execution and optimisation at a senior level.\nStrong technical skills, including HTML, SQL and A/B testing, to ensure operational excellence.\nProficiency in CRM tools to drive effective campaigns. Braze experience is a strong plus.\nData-driven mindset with the ability to analyse and interpret campaign performance data.\nExcellent communication and collaboration skills to lead cross-functional teams effectively.\nCreative problem-solving ability combined with a strategic mindset to drive innovation in CRM initiatives.\nExperience with reactivation programs is a strong plus. \n\nWhat’s in it for you?\nAccelerate your career growth by joining one of Europe’s most talked about disruptors .\nEmployee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. \nAs an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. \nAdditional day of annual leave for each year of service. \nA high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. \nA relocation package with visa support for those who need it. \n\nWho we are \nN26 has reimagined banking for today’s digital world. Technology and design empowereverything we do and it’s how we are building the global banking platform the world loves to use.\nWe've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. \nWe are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. \nDo you see yourself thriving in this role? We’d love to see your application even if you don’t meet 100% of the criteria. You may just be the right fit for this or other roles!\nEqual Opportunities\nAt N26, we believe our strength lies in our people and the varied perspectives they bring. We strive to build diverse teams that drive innovation and business success. We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages.\nWe are committed to providing an excellent and accessible candidate experience. If you require any accommodations to make this process work for you, please let us know. We’re here to support you!\nDiscover more about Diversity & Inclusion at N26: https://n26.com/en-eu/diversity-and-inclusion","description_format":"text","description_chars":4844,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-22T19:11:06Z"},{"event":"close","at":"2026-09-29T18:43:19Z"},{"event":"reopen","at":"2026-10-01T14:32:55Z"},{"event":"close","at":"2026-10-02T21:25:10Z"},{"event":"reopen","at":"2026-10-16T13:52:38Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.462,"p_room":0.28,"age_days":115,"expected_fill_days":42,"reasons":["conf:0","repost:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/n26-senior-crm-specialist","json_url":"https://alion.io/job/n26-senior-crm-specialist.json","meta":{"generated_at":"2026-11-03T15:02:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1246},"rest":"https://alion.io/mcp/rest/get_company?id=1246"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fn26-senior-crm-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fn26-senior-crm-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fn26-senior-crm-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/n26-senior-crm-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fn26-senior-crm-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1121307}},{"tool":"search_jobs","arguments":{"company":"n26.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1121307},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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