{"id":1723243,"url":"https://alion.io/job/n26-strategy-operations-customer-risk-lifecycle","title":"Strategy & Operations: Customer Risk Lifecycle","company":{"id":1246,"name":"N26","domain":"n26.com","url":"https://alion.io/company/n26","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Machine Learning","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-02T11:24:26Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T15:31:31Z","board_verified":false,"closed_at":"2026-10-13T15:31:31Z","days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":10},"description":"About the opportunity\nWe are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime.\nThis presents a unique opportunity to work on cutting-edge initiatives in an ever-changing space to safeguard N26 customers from fraud, scams, and digital identity attacks, and safeguard the bank against money launderers and money mules through their whole risk lifecycle.\nYou will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results. In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving value and business resilience across our core risk and compliance lines.\nIf you are interested in learning how we leverage technologies like Machine Learning and Generative AI end-to-end-from a front-end UX perspective to back-end and staff tooling at onboarding, device pairing, payment, and card transactions-this position is for you! You will be working on initiatives that are at the heart of all risk-based decisions that support new and existing product propositions while ensuring compliance with future regulations.\nIn this role, you will:\nHelp ensure the Anti Financial Crime Strategy is well-defined, owning and refining the segment strategy to enable data-driven trade-offs across the Customer Risk Lifecycle.\nAct as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes related to financial crime prevention and staff investigations.\nLead continuous improvement initiatives by analyzing workflows and performance metrics to identify inefficiencies, streamline processes, implement automation, and support scalable business growth.\nMonitor KPIs and SLAs to ensure alignment with company objectives, proactively reviewing data and performance insights.\nIdentify and prioritize key product and strategic initiatives to deliver against our KPIs, uncovering opportunities to optimize the user experience and risk-rate customers effectively.\nManage and maintain critical vendor and external service provider relationships, ensuring strong collaboration, performance tracking, and compliance with SLAs and risk management protocols.\nDevelop business cases to evaluate the cost, impact and value of new opportunities.\nLead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.\nMonitor performance and optimize outcomes, including product KPIs, unit economics, and external partner delivery against SLAs.\nAct as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics in a dynamic environment.\nWhat you need to be successful:\nBackground:\nMinimum of 3 years of experience in fast-paced environments such as fintech, banking, consulting, startups, or corporate strategy roles-ideally within regulated industries or financial services\nBachelor's degree in STEM, Finance, Accounting, Economics, Business Management or a related field from a top-tier university.\nStrong understanding of scalable process design, automation technologies, and standardization best practices.\nAn analytical mindset to deconstruct complex problems with a focus on delivering data-driven impact.\nSkills & Traits:\nProject management experience, particularly in cross-functional teams with Product, Tech, or Operations.\nAbility to collaborate effectively with diverse teams in a multicultural environment across various areas of expertise.\nComfortable working independently on compliance and regulatory-related topics and engaging with relevant stakeholders.\nExcellent organizational skills and ability to manage multiple priorities under tight deadlines.\nAgile mindset with strong problem-solving abilities and a proactive, growth-oriented attitude.\nExceptional attention to detail and analytical skills; fluency in Excel and project management tools is essential.\nProficient in SQL and confident in working with data to drive decisions.\nStrong storytelling and visual communication skills using PowerPoint.\nPassion for the banking and fintech industry, with a desire to deepen understanding of how N26 operates.\nExperience with operational processes optimization and understanding key drivers of customer satisfaction are a plus.\nCurious about new anti-financial crime technologies and how users and fraudsters will respond to them.\nFluent in English.\nWhat’s in it for you:\nAccelerate your career growth by joining one of Europe’s most talked about disruptors .\nEmployee benefits that range from a competitive personal development budget, work from home budget, language apps and public transportation.\nAs an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.\nVacation days vary depending on your location of work. Additional day of annual leave for each year of service.\nA high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.\nA relocation package with visa support for those who need it.\nWho we are\nN26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.\nWe've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.\nWe are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.\nSounds good? Apply now for this position.\nEqual Opportunities:\nWe recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.\nWe genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to .","description_format":"text","description_chars":6790,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-02T21:25:10Z"},{"event":"close","at":"2026-10-06T12:02:53Z"},{"event":"reopen","at":"2026-10-09T09:53:59Z"},{"event":"close","at":"2026-10-13T15:31:31Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/n26-strategy-operations-customer-risk-lifecycle","json_url":"https://alion.io/job/n26-strategy-operations-customer-risk-lifecycle.json","meta":{"generated_at":"2026-10-13T17:49:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1246},"rest":"https://alion.io/mcp/rest/get_company?id=1246"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fn26-strategy-operations-customer-risk-lifecycle"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fn26-strategy-operations-customer-risk-lifecycle"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fn26-strategy-operations-customer-risk-lifecycle"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/n26-strategy-operations-customer-risk-lifecycle\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fn26-strategy-operations-customer-risk-lifecycle"}]}