{"id":2698946,"url":"https://alion.io/job/na1-net-full-time-client-experience-coordinator-chiropractic-assistant","title":"Full Time Client Experience Coordinator / Chiropractic Assistant","company":{"id":2688613,"name":"na1.net","domain":"hubspotusercontent-na1.net","url":"https://alion.io/company/hubspotusercontent-na1","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-16T09:50:24Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T18:55:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Love people, thrive in a busy environment and notice the details others miss?\nAre you the kind of person who remembers someone’s name, follows through on what you promise and takes genuine pride in making people feel cared for?\nDo you want meaningful work where you can make a visible difference, alongside a team that will support you, challenge you and help you keep growing?\nAt Life Balance Chiropractic, client experience isn’t an add-on to the care we provide; it’s essential.\nThat makes this one of the most important roles in our clinic.\nWe’re looking for a warm, organised, proactive and coachable Client Experience Coordinator / Chiropractic Assistant to join our growing team in Poole.\nYou’ll help create an experience where clients feel known, heard, cared for, and genuinely delighted. From their first conversation with us through every stage of their journey.\nYou don’t need previous chiropractic experience. We can teach you our systems, processes and approach.\nWhat’s much harder to teach is character, care, energy, ownership, attention to detail and the desire to keep getting better.\nIf you love people, take pride in doing things properly and want to be part of a high-performing team with a meaningful mission, we’d love to hear from you.\nThe Role at a Glance\nLocation: Life Balance Chiropractic, Poole, Dorset\nEmployment: Full-Time, Permanent - 30 hours per week\nStarting Pay: £13.45 - £13.97 per hour\nAdditional Pay: Discretionary performance-related bonuses and opportunities for the right person to earn up to £14.80 pr hour in year 1.\nThis role requires a mix of AM and PM shifts, alongside team training.\nA typical core pattern includes 3 Mornings and 2 Afternoon/ Evening shifts, Monday to Saturday. 07.30 am - 12.15 pm; 1.40 pm - 7.45 pm\n\nFlexibility is required, and you will be required to work a minimum of 1-2 Saturdays per month.\nFlexibility to support and cover teammates during holidays, sickness and other absences is an important part of being on our team.\nWhere possible, rotas are issued at least three months in advance, giving you greater certainty and the ability to plan ahead.\nThis Is More Than a Reception Role\nYou’ll often be the first person someone speaks to when they are looking for help and a familiar, trusted face they rely on throughout their journey with us.\nYour role is to create an exceptional client experience at every touchpoint. You’ll respond to and follow up with enquiries quickly, build genuine relationships, book appointments, anticipate needs, follow through on the little things and solve problems before they become frustrations.\nYou’ll help clients feel known, heard, cared for and genuinely delighted, creating the kind of experience that builds advocacy for the brand through trust, loyalty, reviews and referrals.\nThis takes warmth, empathy and compassion, as well as confident telephone communication as a trust advisor, organisation, attention to detail and exceptional follow-through.\nIf you love people, notice the little things and take pride in creating experiences people remember, you’ll feel at home here.\nWhy Join Life Balance Chiropractic?\nWe want this to be a place where great people can do meaningful work, become better at what they do and be proud of the team around them.\nYou’ll receive structured training, regular coaching and feedback, while being trusted with real responsibility and ownership.\nYou'll also benefit from:\nMeaningful work - help people in your community get back to doing more of what they love.\nTraining and development - build skills in communication, client experience, telephone conversion, systems and healthcare.\nA team that cares and performs - work alongside people who support one another while holding high standards and are able to challenge directly. \nFully supplemented chiropractic care.\n 3x salary life insurance.\nPaid birthday off.\nTeam events and socials.\nCareer development opportunities as Life Balance grows.\nDiscretionary Performance-related bonuses and opportunities for pay progression.\nWe’re not building a team simply to maintain what already exists. We’re building one that can grow with us.\nWhy We Exist\nAt Life Balance Chiropractic, we believe life is meant to be lived fully, with the freedom to move, feel, connect and do more of what you love.\nWe exist to enrich human connection, restore clarity and confidence, and bring more possibility and joy into people's lives.\nOur mission is to accelerate the end of unnecessary human suffering, restore balance and reignite the human spirit - helping sick people get well and well people stay well.\nWe believe that: When the body works better, life gets easier.\nOur vision is to build the UK's most client-centric chiropractic lifestyle brand, setting a new standard for care, client experience, and results, before expanding Life Balance Chiropractic into major cities across the UK and beyond.\nA future where more people can get back to and keep doing the things they love.\nHow We Do It\nWe deliver corrective, nervous-system-focused chiropractic care with compassion, connection and an exceptional client experience. We care deeply about our clients, our team and the standard of our work. And we never stop looking for ways to improve.\nThe Kind of Team You'll Join\nOur values aren't words on a wall. They influence who we hire, how we behave, the culture and what we expect from one another.\nWE CARE\nHonesty\nWe do what we say, own what we do and close the loop. Our words, actions and commitments line up.\nHumility\nWe stay coachable, care personally and challenge directly. We tell hard truths kindly, receive feedback openly and use self-awareness, courage and humility to help ourselves and others grow. Nothing great is built without honest feedback.\nWE CONNECT Vulnerability We have the courage to show up honestly, ask for help early, have real conversations and turn mistakes into lessons.\nTeamwork\nWe put the team above ego, come prepared and step up when others need us. We aim to be at our best when our best is needed.\nWE CREATE Fun We notice the good, celebrate wins, bring warmth and humour and create joy in everyday moments.\nCourage\nWe speak up early, face hard things and protect the standard. Results matter, and how we achieve them matters too.\nResourcefulness\nWe find a way. We identify the real problem, take disciplined action, execute with urgency and leave things better than we found them.\nWhat You'll Own\nYour role is to help create an exceptional client journey from the first phone call onwards.\nYou'll:\nSpeak with new enquiries by phone as a trusted advisor, helping the right people take the next step and book and pay for the new client experience.\nFollow up with enquiries who haven't yet booked and build trust\nWelcome clients and create a warm, professional and personal experience.\nManage appointments, payments, care plans and client records accurately.\nRebook cancellations, missed appointments and clients who have fallen out of care.\nBuild genuine relationships with clients and help them stay engaged with their health goals.\nHandle questions and concerns calmly, professionally and compassionately.\nKeep the front desk, client areas and daily clinic operations organised and running smoothly.\nFollow our systems, SOPs and checklists so important details don't fall through the cracks.\nClose communication loops rather than leaving things for someone else.\nSupport events, marketing initiatives and community spinal-health checks.\nContribute to an energetic, supportive team and help cover teammates when required.\nYou will receive training in the parts of the role you haven't done before.\nWhat Success Looks Like\nWithin your first few months, we want you to become someone the team can depend on to:\nCreate an exceptional experience.\nClients feel genuinely welcomed, remembered and cared for.\nTurn conversations into action.\nYou confidently help appropriate enquiries book pay and take their next step.\nFollow through.\nMissed appointments, enquiries, messages and promises don't disappear into a black hole.\nProtect the details.\nAppointments, payments, notes, processes and client information are handled accurately.\nOwn your role.\nYou notice problems, communicate early and take responsibility for helping solve them.\nKeep growing.\nYou actively seek feedback, practise your skills and get better rather than becoming defensive when challenged.\nThat is what great performance looks like here.\nWho We're Looking For\nExperience matters with people, but attitude and character matter more.\nYou are likely to thrive here if you are:\nWarm and emotionally intelligent: You genuinely enjoy talking with people from all walks of life and can make them feel comfortable quickly.\nA strong communicator: You're confident face-to-face and on the phone, and you can listen, ask good questions, and communicate clearly.\nCoachable: You actively want feedback and can change your behaviour when something isn't working.\nOrganised and detail-focused: You notice the small things, use checklists and don't like leaving loose ends.\nProactive and resourceful: You don't wait to be rescued. You think, ask, solve and act.\nDependable: If you say you'll do something, people know it will get done.\nComfortable with goals: You're motivated by knowing what success looks like and improving your performance.\nCalm under pressure: A busy phone, several clients arriving and a teammate needing help doesn't make you flustered\nInterested in health and wellbeing: Previous experience in customer service, hospitality, reception, healthcare, membership businesses, telephone sales, appointment booking or client support would be useful, but isn't essential for the right person.\nYou should also be comfortable with computers and learning technology, including Google Workspace, CRM software, and patient-management systems. (we’ll train you!)\nThis Role Probably Isn't For You If…\nYou're looking for a quiet desk job where you can simply wait for people to approach you.\nThis is a high-contact, high-care and high-accountability role.\nYou will be expected to talk to people, pick up the phone, follow up, learn scripts and communication frameworks, receive coaching, use checklists, hit agreed standards and occasionally step outside your normal responsibilities when the team needs you. If that excites you, keep reading.\nHow to Apply\nWe're deliberately asking for a little more than just clicking “Easy Apply.” We want to understand the person behind the CV.\nPlease:\nSend us your CV and a short cover letter explaining why this opportunity interests you.\nComplete our career-history application.\nSelected applicants will then be invited to an initial online conversation, followed by our final-stage interview process.\nIf you show up with heart, energy, and a readiness to learn, we’d love to hear from you.\nCome and help us create an extraordinary client experience, one person, one conversation and one small detail at a time\nIf you show up with heart, energy, and a readiness to learn, we’d love to hear from you.","description_format":"text","description_chars":11015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chiropractic & Osteopathy"],"lifecycle":[{"event":"open","at":"2026-10-16T10:52:13Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":1,"age_days":4,"expected_fill_days":56,"reasons":["conf:1","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/na1-net-full-time-client-experience-coordinator-chiropractic-assistant","json_url":"https://alion.io/job/na1-net-full-time-client-experience-coordinator-chiropractic-assistant.json","meta":{"generated_at":"2026-10-21T23:08:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2688613},"rest":"https://alion.io/mcp/rest/get_company?id=2688613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fna1-net-full-time-client-experience-coordinator-chiropractic-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fna1-net-full-time-client-experience-coordinator-chiropractic-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fna1-net-full-time-client-experience-coordinator-chiropractic-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/na1-net-full-time-client-experience-coordinator-chiropractic-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fna1-net-full-time-client-experience-coordinator-chiropractic-assistant"}]}