{"id":1206253,"url":"https://alion.io/job/nagarro-associate-staff-engineer-system-operations-support-engineer","title":"Associate Staff Engineer - System Operations Support Engineer","company":{"id":2457,"name":"Nagarro","domain":"nagarro.com","url":"https://alion.io/company/nagarro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":94,"open_postings":86,"ghost_share":0,"stale_share":0.256,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T18:09:06Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T15:55:22Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!\n We are looking for an experienced System Operations Support Engineer to support a banking technology environment.\nThe role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations.\nKey Responsibilities\nManage and monitor scheduled jobs and batch processing activities.\nCreate, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli\nMonitor job execution and identify failed, delayed, or abnormal jobs.\nPerform operational troubleshooting and coordinate with relevant technical teams for issue resolution.\nEnsure scheduled processes and application operations run smoothly.\nPerform daily operational checks and monitoring activities.\nInvestigate operational incidents and support timely resolution.\nMaintain operational procedures, job schedules, and related documentation.\nCoordinate with application development, support, and business teams when required.\nSupport incident, problem, and change management activities related to system operations.\nMandatory Skills\nExperience in System Operations / Application Operations Support\nHands-on experience with Job Scheduling and Job Management\nExperience in job creation, configuration, monitoring, and maintenance\nExperience with scheduling tools such as: JP1, Tivoli\nSimilar enterprise job scheduling tools\nStrong operational troubleshooting and monitoring skills\nGood understanding of batch processing and scheduled jobs\nEnglish communication Mandatory","description_format":"text","description_chars":2121,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-26T01:51:20Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.862,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:20","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nagarro-associate-staff-engineer-system-operations-support-engineer","json_url":"https://alion.io/job/nagarro-associate-staff-engineer-system-operations-support-engineer.json","meta":{"generated_at":"2026-10-01T21:03:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3546,"day_limit":5000,"remaining_today":1454,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}