Principal Engineer (IT Capability & Maturity Assessment)

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale - across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements

• Experience : 11+ years
• Strong professional experience in IT consulting, technology strategy, IT transformation, or a related field, with strong experience assessing and improving IT operating models, processes, and capabilities.
• Proven consulting experience with hands-on expertise in IT capability and maturity assessments.
• Strong experience designing and executing IT assessment frameworks, applying maturity models and industry best practices, and benchmarking IT capabilities.
• Demonstrated ability to translate assessment outcomes into actionable recommendations and phased technology roadmaps.
• Strong understanding of IT governance structures, operating models, decision rights, and accountability frameworks.
• Strong knowledge of IT Service Management practices, particularly ITIL or similar frameworks covering incident, problem, change, and service request management.
• Familiarity with ITSM tools such as ServiceNow.
• Strong understanding of SDLC processes including requirements, project management, QA, release, and rollout processes, with exposure to tools such as Jira.
• High-level understanding of enterprise and store infrastructure, including networks, WAN/LAN, Wi-Fi, data centers, and cloud environments.
• Awareness of cybersecurity principles and controls including IAM, endpoint security, network security, and data protection.
• Experience in the retail or QSR domain is an advantage but not mandatory.
• Excellent stakeholder management and communication skills, with the ability to engage franchisee IT teams, business leaders, vendors, and central corporate teams.
• Strong analytical and structured problem-solving skills, with the ability to identify root causes, patterns, systemic issues, and improvement opportunities.
• Ability to translate technical findings into clear business-focused insights and articulate their impact on operational disruption, cost, scalability, compliance, and customer experience.
• Comfortable working with senior leadership and executive stakeholders and presenting assessment findings, insights, recommendations, and roadmaps.
• Strong consulting mindset with the ability to work independently, facilitate workshops, manage multiple stakeholders, and deliver high-quality assessment outcomes.

Responsibilities

• Plan and lead comprehensive IT technology capability and maturity assessments for client franchisees.
• Conduct discovery workshops and stakeholder interviews to understand current-state IT capabilities, processes, operating models, and business requirements.
• Assess IT maturity across strategy, governance, IT operations, infrastructure, cybersecurity, service management, SDLC, and vendor management.
• Design and apply structured IT maturity and capability assessment frameworks using relevant industry practices and benchmarks.
• Gather, analyse, score, and synthesize assessment findings across multiple IT domains and franchisee environments.
• Identify key capability gaps, risks, process inefficiencies, and areas for improvement across the IT landscape.
• Translate assessment findings into actionable, business-focused recommendations and improvement initiatives.
• Develop phased technology roadmaps aligned with business priorities, IT maturity, operational needs, and transformation objectives.
• Assess IT governance structures, decision rights, accountability models, and operating processes.
• Evaluate IT service management practices including incident, problem, change, and service request management, with awareness of tools such as ServiceNow.
• Assess SDLC processes covering requirements, project management, QA, release, and rollout activities, including tools such as Jira.
• Evaluate high-level store and enterprise infrastructure capabilities including WAN/LAN, Wi-Fi, store networks, data centers, and cloud infrastructure.
• Assess cybersecurity fundamentals and controls including IAM, endpoint security, network security, and data protection.
• Work closely with franchisee IT leadership, business stakeholders, vendors, and central client teams to validate findings and ensure consistency across assessments.
• Present assessment findings, risks, recommendations, and technology roadmaps to senior leadership and executive stakeholders.
• Ensure IT recommendations are clearly linked to business outcomes such as operational continuity, cost optimization, scalability, compliance, and customer experience.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.