{"id":375918,"url":"https://alion.io/job/nagarro-principal-engineer-it-capability-maturity-assessment","title":"Principal Engineer (IT Capability & Maturity Assessment)","company":{"id":2457,"name":"Nagarro","domain":"nagarro.com","url":"https://alion.io/company/nagarro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":90,"open_postings":54,"ghost_share":0,"stale_share":0.389,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":11,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-21T04:18:47Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-14T11:57:10Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":54},"description":"We're Nagarro.\nWe are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale - across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!\n Requirements\nExperience : 11+ years\nStrong professional experience in IT consulting, technology strategy, IT transformation, or a related field, with strong experience assessing and improving IT operating models, processes, and capabilities.\nProven consulting experience with hands-on expertise in IT capability and maturity assessments.\nStrong experience designing and executing IT assessment frameworks, applying maturity models and industry best practices, and benchmarking IT capabilities.\nDemonstrated ability to translate assessment outcomes into actionable recommendations and phased technology roadmaps.\nStrong understanding of IT governance structures, operating models, decision rights, and accountability frameworks.\nStrong knowledge of IT Service Management practices, particularly ITIL or similar frameworks covering incident, problem, change, and service request management.\nFamiliarity with ITSM tools such as ServiceNow.\nStrong understanding of SDLC processes including requirements, project management, QA, release, and rollout processes, with exposure to tools such as Jira.\nHigh-level understanding of enterprise and store infrastructure, including networks, WAN/LAN, Wi-Fi, data centers, and cloud environments.\nAwareness of cybersecurity principles and controls including IAM, endpoint security, network security, and data protection.\nExperience in the retail or QSR domain is an advantage but not mandatory.\nExcellent stakeholder management and communication skills, with the ability to engage franchisee IT teams, business leaders, vendors, and central corporate teams.\nStrong analytical and structured problem-solving skills, with the ability to identify root causes, patterns, systemic issues, and improvement opportunities.\nAbility to translate technical findings into clear business-focused insights and articulate their impact on operational disruption, cost, scalability, compliance, and customer experience.\nComfortable working with senior leadership and executive stakeholders and presenting assessment findings, insights, recommendations, and roadmaps.\nStrong consulting mindset with the ability to work independently, facilitate workshops, manage multiple stakeholders, and deliver high-quality assessment outcomes.\nResponsibilities\nPlan and lead comprehensive IT technology capability and maturity assessments for client franchisees.\nConduct discovery workshops and stakeholder interviews to understand current-state IT capabilities, processes, operating models, and business requirements.\nAssess IT maturity across strategy, governance, IT operations, infrastructure, cybersecurity, service management, SDLC, and vendor management.\nDesign and apply structured IT maturity and capability assessment frameworks using relevant industry practices and benchmarks.\nGather, analyse, score, and synthesize assessment findings across multiple IT domains and franchisee environments.\nIdentify key capability gaps, risks, process inefficiencies, and areas for improvement across the IT landscape.\nTranslate assessment findings into actionable, business-focused recommendations and improvement initiatives.\nDevelop phased technology roadmaps aligned with business priorities, IT maturity, operational needs, and transformation objectives.\nAssess IT governance structures, decision rights, accountability models, and operating processes.\nEvaluate IT service management practices including incident, problem, change, and service request management, with awareness of tools such as ServiceNow.\nAssess SDLC processes covering requirements, project management, QA, release, and rollout activities, including tools such as Jira.\nEvaluate high-level store and enterprise infrastructure capabilities including WAN/LAN, Wi-Fi, store networks, data centers, and cloud infrastructure.\nAssess cybersecurity fundamentals and controls including IAM, endpoint security, network security, and data protection.\nWork closely with franchisee IT leadership, business stakeholders, vendors, and central client teams to validate findings and ensure consistency across assessments.\nPresent assessment findings, risks, recommendations, and technology roadmaps to senior leadership and executive stakeholders.\nEnsure IT recommendations are clearly linked to business outcomes such as operational continuity, cost optimization, scalability, compliance, and customer experience.\n Bachelor’s or master’s degree in computer science, Information Technology, or a related field.","description_format":"text","description_chars":4916,"description_truncated":false,"requirements":{"experience_years_min":11,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All 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