{"id":375944,"url":"https://alion.io/job/nagarro-principal-engineer","title":"Principal Engineer","company":{"id":2457,"name":"Nagarro","domain":"nagarro.com","url":"https://alion.io/company/nagarro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":85,"open_postings":36,"ghost_share":0,"stale_share":0.611,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-11T08:43:50Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-29T05:04:37Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":78},"description":"We're Nagarro.\nWe are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!\n REQUIREMENTS:\nTotal experience: 12+ years.\nStrong experience in leading and establishing a ServiceNow Center of Excellence (CoE).\nHands-on expertise with ServiceNow App Engine for low-code/no-code application development.\nStrong experience with ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.\nExtensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules.\nStrong understanding of ServiceNow platform architecture, governance, scalability, and best practices.\nProven experience in building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets.\nStrong expertise in ServiceNow integrations, scripting, and platform customization.\nExperience driving platform standardization, governance, and enterprise-wide adoption.\nExperience enabling and governing citizen development initiatives.\nStrong leadership experience managing architects, developers, administrators, and business analysts.\nExperience working in Agile environments and enterprise digital transformation programs.\nExcellent stakeholder management, communication, problem-solving, and decision-making skills.\nServiceNow certifications such as CSA, CIS, CAD, CTA, App Engine, or AI certifications are preferred.\nRESPONSIBILITIES:\nDefine and execute the vision, roadmap, governance model, and operating framework for the ServiceNow CoE.\nEstablish standards, best practices, reusable design patterns, and governance mechanisms across the platform.\nLead architecture, design, and implementation of ServiceNow solutions across enterprise functions.\nDrive adoption of App Engine and low-code/no-code capabilities to accelerate business innovation.\nLead implementation and adoption of AI-powered capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.\nDevelop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components.\nPromote platform scalability, standardization, governance compliance, and asset reusability.\nCollaborate with business and technology stakeholders to identify opportunities for automation and AI-driven transformation.\nEnable citizen development while ensuring security, governance, and architectural compliance.\nBuild, mentor, and lead high-performing cross-functional teams.\nEstablish training programs, playbooks, and best practices for ServiceNow adoption and development.\nEvaluate emerging ServiceNow capabilities and drive continuous platform innovation.\nMonitor platform usage, adoption, automation outcomes, and accelerator utilization to drive continuous improvement.\nLead innovation initiatives, hackathons, and internal accelerator programs to maximize business value from the ServiceNow platform.\nBachelor’s or master’s degree in computer science, Information Technology, or a related 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