{"id":3447770,"url":"https://alion.io/job/nagarro-senior-staff-engineermobile-sre","title":"Senior Staff Engineer(mobile SRE)","company":{"id":2457,"name":"Nagarro","domain":"nagarro.com","url":"https://alion.io/company/nagarro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":84,"open_postings":35,"ghost_share":0,"stale_share":0.629,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":123000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":926},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Combine","optional":false},{"name":"Core Data","optional":false},{"name":"DNS","optional":false},{"name":"GraphQL","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"MVVM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQLite","optional":false},{"name":"State Management","optional":false},{"name":"Swift","optional":false},{"name":"Swift Concurrency","optional":false},{"name":"SwiftUI","optional":false},{"name":"UIKit","optional":false},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-29T06:09:58Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T03:53:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description :\nSenior Site Reliability Engineer\n- Mobile Application Support Position Overview\nWe are seeking an experienced Senior Site Reliability Engineer (SRE)\n- Mobile Application Support to provide production support for customer-facing mobile applications across iOS and Android platforms.\nThis role serves as a senior technical escalation point for mobile application cases received by the frontline support team.\nThe successful candidate will assess incidents accurately, reproduce issues, identify the affected technical layer, provide resolutions or workarounds, and escalate cases to the appropriate development, API, infrastructure or product teams with complete diagnostic evidence.\nThe position requires strong mobile application development knowledge, a production-support mindset, sound ITIL practices and excellent English communication skills.\nThis is not purely a feature-development role; it combines hands-on mobile troubleshooting, incident management, service reliability and cross-team coordination.\nKey Responsibilities Receive, assess and manage mobile application incidents and service requests escalated from frontline support teams.\nReproduce reported issues across different devices, operating-system versions, application versions, user accounts, locations and network conditions.\nDetermine whether an issue originates from the mobile UI, application logic, local data storage, authentication, API integration, backend services, network connectivity, configuration or third-party dependencies. Troubleshoot iOS and Android application issues using logs, crash reports, telemetry, API traces, device information and monitoring data.\nProvide timely resolutions, technical guidance and practical workarounds for known issues. Escalate unresolved cases to mobile development, backend, API, cloud, security or product teams with clear reproduction steps, business impact, logs and supporting evidence.\nTake ownership of incidents throughout their lifecycle, ensuring correct prioritisation, regular communication, SLA compliance and proper closure.\nSupport major incidents by participating in incident bridges, coordinating technical investigation and providing concise status updates to stakeholders.\nMonitor mobile application reliability, including crash-free sessions, ANR rates, application startup time, API failures, authentication errors, network latency and other service-health indicators.\nSupport release validation, production verification, hotfix assessment and post-deployment monitoring for iOS and Android applications.\nPerform root-cause analysis and contribute to problem management for recurring or high-impact issues. Create and maintain troubleshooting guides, known-error records, operational runbooks and knowledge-base articles.\nIdentify opportunities to improve observability, alerting, diagnostic tooling, support processes and application resilience.\nWork closely with global engineering, product, customer care, infrastructure, security and vendor teams. Follow client's security, privacy, change-management and production-access requirements.\nParticipate in on-call or extended-hours support when required by the agreed support model.\nRequired Technical Skills Strong hands-on experience with iOS application development and production troubleshooting using Swift.\nGood understanding of common iOS architectural patterns such as MVVM.\nExperience with UIKit and/or SwiftUI, application lifecycle, state management and asynchronous programming. Knowledge of REST and GraphQL integrations, authentication flows, API error handling and network debugging.\nFamiliarity with URLSession, Combine and/or Swift concurrency. Experience with local persistence and caching technologies such as Core Data, SQLite or equivalent solutions. Ability to investigate crashes, memory issues, UI rendering problems, lifecycle defects and version- or device-specific behaviour. Experience using Xcode, Console, Instruments and iOS crash reports.\nReliability and Production Support Strong understanding of mobile-to-backend communication, including REST, GraphQL, JSON, HTTP/HTTPS, TLS, DNS and authentication.\nAbility to read and interpret application logs, API responses, stack traces and monitoring dashboards. Familiarity with application performance monitoring, crash analytics and observability tools.\nUnderstanding of CI/CD pipelines, mobile application releases, feature flags, configuration management and App Store/Google Play deployment processes.\nAbility to distinguish quickly between application, backend, network, device, account and configuration issues. ITIL and Service-Management Requirements Solid understanding of ITIL principles and production-support practices.\nPractical experience with Incident Management, Major Incident Management, Problem Management, Change Management and Knowledge Management.\nAbility to assess business impact and urgency and assign the appropriate incident priority. Strong ownership of cases from initial receipt through resolution and closure.\nExperience working with ticketing platforms such as ServiceNow, Jira or equivalent tools.\nUnderstanding of SLA, escalation, root-cause analysis and continuous service improvement.\nQualifications and Experience Bachelor's degree in Computer Science, Software Engineering, Information Technology or a related discipline.\nAt least five years of experience in mobile application development, mobile production support or a closely related role.\nAt least two years of experience supporting business-critical or customer-facing mobile applications in a production environment.\nDemonstrated experience troubleshooting complex iOS and Android application issues.\nExperience working in a global, distributed and cross-functional delivery environment.\nStrong analytical thinking and the ability to make accurate technical judgments under time pressure.\nExcellent written and verbal English communication skills.\nAbility to explain technical issues clearly to both engineering teams and non-technical stakeholders.\nStrong customer-service mindset, accountability and attention to detail. Preferred Qualifications Experience supporting high-volume applications in hospitality, travel, e-commerce, retail, banking or another customer-facing industry.\nExperience with cloud-hosted backend services and microservice architectures. Knowledge of mobile application security, secure storage, OAuth, token management and privacy requirements.\nExperience supporting multilingual applications across multiple countries or regions. ITIL Foundation certification or an equivalent service-management qualification.\nExperience with SRE practices, including SLI/SLO management, error budgets, automation and blameless post-incident reviews.","description_format":"text","description_chars":6743,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-29T09:15:58Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/nagarro-senior-staff-engineermobile-sre","json_url":"https://alion.io/job/nagarro-senior-staff-engineermobile-sre.json","meta":{"generated_at":"2026-11-03T05:51:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2457},"rest":"https://alion.io/mcp/rest/get_company?id=2457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnagarro-senior-staff-engineermobile-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnagarro-senior-staff-engineermobile-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnagarro-senior-staff-engineermobile-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nagarro-senior-staff-engineermobile-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnagarro-senior-staff-engineermobile-sre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3447770}},{"tool":"search_jobs","arguments":{"company":"nagarro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3447770},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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